2010/3/31 Stephen John Smoogen <smooge@xxxxxxxxx>: > On Tue, Mar 30, 2010 at 8:04 PM, Ralf Corsepius <rc040203@xxxxxxxxxx> wrote: >> On 03/31/2010 01:36 AM, Adam Williamson wrote: >>> On Mon, 2010-03-29 at 14:20 +0200, Ralf Corsepius wrote: >>> >>>> As a user, having been hit by a bug, "CLOSED UPSTREAM" is nothing but a >>>> cheap bold lie packagers use as weak excuse to for not being able to fix >>>> a bug having hit a user. >>>> >>>> In other words: "FIXED UPSTREAM" does not fix anything for the user >>>> struggling with a bug. It only helps the packager to keep his bug >>>> statistics clean. >>>> >>>> Analogous considerations apply to "FIXED RAWHIDE" >>> >>> It's CLOSED UPSTREAM and CLOSED RAWHIDE, not FIXED UPSTREAM and FIXED >>> RAWHIDE. CLOSED does not, necessarily, mean FIXED. >> Then let me put it more bluntly: To a Fedora release's user, both tags >> are a slap into the face of "reporter" and mean "your bug will not be >> fixed". >> > > I am about to call down lightening and thunder on me.. but I will be > agreeing with the general sentiment that Ralf has. The naming > convention comes from a time in 1998 when developers were swamped and > thought that sending a customer to upstream or rawhide was what anyone > could do. It turned into a somewhat customer support issue as people > do generally feel like they have been given a "pfluog off". It created > a lot more tickets than the bugs that never get looked at all. > > It was brought up a couple of times to change the wording to something > else in the early days, but was in general responded that bugzilla was > not a place to coddle people that was what tech support was for. Now > while those people are long gone from Red Hat, anyone using that > bugzilla are 'stuck' with a limited set of choices for closing/fixing > a ticket. > > So in general, the terms are not ones that make friends and influence > people. They make a lot of people who have reported bugs not want to > do much with the project again. How to better handle this though is > something that would require cooler heads than I think this current > conversation has :). I tried to make my points with a cool head. I think it's time that we should consider changing the names. That said, i have this funny story about these lab monkeys i'll tell anyone over a beer at the next FUDCon. -Yaakov -- devel mailing list devel@xxxxxxxxxxxxxxxxxxxxxxx https://admin.fedoraproject.org/mailman/listinfo/devel
