On Tue, Mar 30, 2010 at 8:04 PM, Ralf Corsepius <rc040203@xxxxxxxxxx> wrote: > On 03/31/2010 01:36 AM, Adam Williamson wrote: >> On Mon, 2010-03-29 at 14:20 +0200, Ralf Corsepius wrote: >> >>> As a user, having been hit by a bug, "CLOSED UPSTREAM" is nothing but a >>> cheap bold lie packagers use as weak excuse to for not being able to fix >>> a bug having hit a user. >>> >>> In other words: "FIXED UPSTREAM" does not fix anything for the user >>> struggling with a bug. It only helps the packager to keep his bug >>> statistics clean. >>> >>> Analogous considerations apply to "FIXED RAWHIDE" >> >> It's CLOSED UPSTREAM and CLOSED RAWHIDE, not FIXED UPSTREAM and FIXED >> RAWHIDE. CLOSED does not, necessarily, mean FIXED. > Then let me put it more bluntly: To a Fedora release's user, both tags > are a slap into the face of "reporter" and mean "your bug will not be > fixed". > I am about to call down lightening and thunder on me.. but I will be agreeing with the general sentiment that Ralf has. The naming convention comes from a time in 1998 when developers were swamped and thought that sending a customer to upstream or rawhide was what anyone could do. It turned into a somewhat customer support issue as people do generally feel like they have been given a "pfluog off". It created a lot more tickets than the bugs that never get looked at all. It was brought up a couple of times to change the wording to something else in the early days, but was in general responded that bugzilla was not a place to coddle people that was what tech support was for. Now while those people are long gone from Red Hat, anyone using that bugzilla are 'stuck' with a limited set of choices for closing/fixing a ticket. So in general, the terms are not ones that make friends and influence people. They make a lot of people who have reported bugs not want to do much with the project again. How to better handle this though is something that would require cooler heads than I think this current conversation has :). -- Stephen J Smoogen. Ah, but a man's reach should exceed his grasp. Or what's a heaven for? -- Robert Browning -- devel mailing list devel@xxxxxxxxxxxxxxxxxxxxxxx https://admin.fedoraproject.org/mailman/listinfo/devel
