On 07/17/2014 03:10 PM, Michael Catanzaro wrote: > > All of your points are valid. There's a trade-off here. I think the > decision is very clear for just one reason: 90% of the time when I try > to report a bug, ABRT works for 15-40 minutes then says the problem is > unreportable. Subjecting users to that by default is not OK, even if it > means the other 10% of quality bug reports don't come in. > It's not very clear as what you describe is the worst case scenario that shouldn't happen often. I agree that reporting process [1] is quite clumsy (and there are reasons for that) but most users won't even get to the point of the retracing process as their ureport is often matched with previous reports and all they get is fast response from faf which contains link to faf's report and link to bugzilla. This happens right after you click Report and you're only subjected to the rest of the reporting torture only in a case that your crash is unique. As Jirka pointed out, retrace server is often overloaded to the point that retracing of small coredump takes very long time. The machine where it's hosted is also being upgraded so this shouldn't be an issue when the upgrade is in place. The real problem are the executables that generate unreportable backtraces [2] as this leads to disappointment at the end of the retracing process and this is what we are actually trying to resolve so please file a bugzilla when this happens (ideally with a coredump attached). The point, if it's ok to subject users to reporting was raised before and addressed by our team by the configuration option called Shortened reporting: Enables shortened GUI reporting where the reporting is interrupted after AutoreportingEvent is done. Default value: Yes but only if application is running in GNOME desktop So users who have enabled autoreporting [3] (ABRT asks for the first time) are not subjected to the reporting process until they specifically hit Report in gnome-abrt application. Would it be better if we add a warning there that the reporting process is only for advanced users and requires Bugzilla credentials? Our plan was to have this configured during the installation process so users can configure ABRT to their liking but this is not in place yet. [1] http://abrt.readthedocs.org/en/latest/howitworks.html [2] http://abrt.readthedocs.org/en/latest/faq.html#why-is-my-backtrace-unusable [3] http://abrt.readthedocs.org/en/latest/conf.html?highlight=short#desktop-session-autoreporting Cheers, Richard Marko -- desktop mailing list desktop@xxxxxxxxxxxxxxxxxxxxxxx https://admin.fedoraproject.org/mailman/listinfo/desktop
