> Hmm, though maybe the desktop sharing gadget in FC2 is helpful > (although, if ssh doesn't work - is that a firewall thing? - I guess VNC > won't either) > > Has anyone external tried out the desktop sharing in a helpdesk-type > situation? > It doesn't work, at all, through firewalls or nat. and it won't help, at all, when the problem is their network connection is hosed up. -sv
