Rahul Sundaram wrote:
Máirín Duffy wrote:
Does anyone else want to help me with the queue? Last time I checked,
no. I'd rather not uproot my system (thunderbird templates), which
while manual actually works quite well for me, if there's no good
reason to.
I think there is value in having a public and more transparent record of
logo approvals(besides your mailbox) regardless of how many people are
processing the queue. Hopefully the revised trademark guidelines (in
progress) would reduce the need for this process for the most part.
I have been able to provide lookup information for anyone who asked when
requested (which has come handy a couple of times). If we made the
requests public we are going to have to change the way we present the
logo queue so people know when they write it that what they write will
be shared publicly.
If we have a functioning ticketing system then I have no opposition to
moving to it given that there is another team/task that has used it and
can speak to its functionality. As I mentioned, last time the ticketing
system I used caused more headache and pain in a task that is manual and
not very fun to start with. It would certainly be very nice though to
have a record of everything so anybody could look it up and so I can
more easily check out what responses I gave to what requests (right now
I have to do a manual moving of responses from the sent mail folder to
the logo folder in my mailbox)
Do we have a ticketing system right now? If not who will handle the
request to set one up to the infrastructure team, and who will test it
so that we know it will meet this need of providing a record before
taking the trouble to change the process and move?
~m
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