We have had good luck with Mantis:
http://www.mantisbt.org/
KC
On Sun, Mar 29, 2009 at 2:45 AM, Dhaval Thakar
<dhaval.thakar@xxxxxxxxxxxxxxxxxx> wrote:
> Hi,
>
> I need to implement trouble tracking system,
> we have 250 users in one premise & 3 desktop support technicians.
>
> I need to implement trouble ticket system, where user will enter their
> application / other issues. Mail will be sent to technician available on
> duty.
> trouble ticket will be provided to user & will be given close stat once
> resolved.
>
> Kindly suggest me one such application based on open source.
> --
>
>
>
> Regards
> Dhaval Thakar
> http://dhavalthakar.blogspot.com/
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