Re: need trouble ticket system

[German Andres Pulido <gpulido@xxxxxxxxxxxxxxx>]

On Sunday 29 March 2009 1:45:16 am Dhaval Thakar wrote:
> Hi,
>
> I need to implement trouble tracking system,
> we have 250 users in one premise & 3 desktop support technicians.
>
> I need to implement trouble ticket system, where user will enter their
> application / other issues. Mail will be sent to technician available on
> duty.
> trouble ticket will be provided to user & will be given close stat once
> resolved.
>
> Kindly suggest me one such application based on open source.


I have used otrs (www.otrs.org) and oneorzero (http://www.oneorzero.com)

Regards,
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