One thing that is a violation of wacg 2.0 in principle, and a human
rights violation as well is the assumption that if one person with the
label, say blind, can use something, then everyone else with that label
have been accommodated. Instead wacg 2.0 focuses on interaction, requiring
that all elements work from the keyboard, that existing user agents be
supported, and discouraging defining access by any adaptive tool
specifically.
In fact the technical baseline Claus of wacg 2.0 forbids suggesting one
tool as a solution on a public site because members of the public choose
the best way to accommodate based on their individual bodies and
situations. unless a company is uniformly providing technology to
everyone who may encounter an access barrier, they cannot require
everyone to accommodate via their definitions. You can use orca and
Firefox, good for you, and those who cannot? is amazon allowed to deny
them the right to shop because they are not you?
Of course not. amazon can no more tell a person how to accommodate their
experience then they can tell a person what car is allowed in the whole
foods parking lot.
That a single tool on your own computer works for you, does not make
amazon usable by anyone besides yourself.
Size of a company makes no difference here because Amazon has far more
resources available to insure everyone can shop equally.
come to think of it, could not Domino's argue they have too few resources
to accommodate? They would be wrong of course, simplification is less
expensive. But I wonder if that might be their argument?
On Sun, 25 Aug 2019, Linux for blind general discussion wrote:
Regarding the Domino's lawsuit, a few points to consider:
1. They are much smaller than Amazon, and thus there's a much greater
chance a lawsuit will actually accomplish something.
2. Last I checked, Domino's website was an inaccessible mess even in
Firefox, one of the major graphical web browsers. By comparison,
Amazon, though far from perfect, is usable in Firefox with Orca.
Assuming my experience isn't that unusual and that the gulf between
the major graphical browsers isn't as great as that between graphical
browsers and text-browsers, Domino's bad web design is probably
shutting out a much larger portion of their potential customers
compared with Amazon.
3. Domino's has actual competition. Even if the lawsuit results in the
metaphorical slap on the wrist or they don't care about business lost
because blind pizza lover's can't place an order on their website,
Bringing their poor treatment of disabled consumers to light might
actually convince enough people to favor other delivery pizzerias.
Amazon doesn't have any real competition, making it much harder for
anyone to follow through on a decision to deny them business.
That said, I confess I'm a bit leery of the legal route as a
instrument of change. Sitting aside the tendency for sufficiently
large corporations to shrug off all but the most damaging lawsuits,
I'm fearful of setting precedents that large corporations can easily
comply with while remaining ruthlessly uncaring in their pursuit of
larger bottom lines but which could easily trip up a small-time
creator trying to establish a web presence.
Part of me says what we need is for every k-12 and college class in
web design to focuse on standard's compliance and for every course
involving UI design to hammer home the importance of accessibility...
but I've got even less faith that the goverenment can actually promote
right thinking through education than that they can pass legistlation
that keeps corporations in check without overburdening indie creators.
Though, while on the subject, can anyone recommend a good text book
for someone wanting to expand their web design skills that puts
emphasis on writing web sites that are standards compliant and
accessible? I know how to format text with HTML and create lists and
tables, but don't know the first thing about CSS, HTML5, dynamic
content, or making forms interactive, so something friendly to a blind
beginner would be nice.
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