Re: queue.member and queue.caller status

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On Wed, Dec 17, 2014 at 12:54 PM, Jared Smith <jaredsmith@xxxxxxxxxxxxxx> wrote:
> On Wed, Dec 17, 2014 at 12:38 PM, Leif Madsen <lmadsen@xxxxxxxxxxxxxxxxxx>
> wrote:
>> Off hand though I can't think of any other "states" that a caller could
>> get into other than waiting, connected, or onhold.
> The one that comes to my mind (and one we use frequently at my job) is a
> post-call survey.  After the caller is done talking with an agent, they get
> transferred to a post-call survey so they can rate the service they
> received.
The way I'd see that is, queue.caller.delete would be called, since
they are now moving outside the queue to another application (survey).
However, the argument could be made to keep that in a queue too.

Paul Belanger | PolyBeacon, Inc.
Jabber: paul.belanger@xxxxxxxxxxxxxx | IRC: pabelanger (Freenode)
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