On Wed, Dec 17, 2014 at 12:38 PM, Leif Madsen <lmadsen@xxxxxxxxxxxxxxxxxx> wrote:
Off hand though I can't think of any other "states" that a caller could get into other than waiting, connected, or onhold.
The one that comes to my mind (and one we use frequently at my job) is a post-call survey. After the caller is done talking with an agent, they get transferred to a post-call survey so they can rate the service they received.
-Jared
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