Am Fri, 12 Mar 2010 09:34:01 -0600 schrieb Aaron Griffin <aaronmgriffin@xxxxxxxxx>: > Commenting on closed bugs is not doable in Flyspray. Commenting on closed bugs isn't necessary. This is a matter of taste. Some bug trackers allow this, some not. > More-over, I think it is a bad idea. The only reason people want > commenting on closed bugs is so that they can argue with the > developers - give reasons why the bug shouldn't be closed. That's what > a reopen request is for. If that fails, then it's time to discuss it > directly with the developer in question And that's the problem. Bugs shouldn't be closed at once. Usually such discussions should be done in the comments of a bug report not directly with the developer. And closing a bug without giving the reporter the chance to give reasons why the bug shouldn't be closed can seem really arrogant and ignorant as it was in my case. And this can happen due to a simple mistake as it was in my case. The reopening request and its comment is not a solution, because the user is forced to begging. This is why I opened this thread. Commenting on closed bugs don't need to be implemented, but the reporter must be given the chance to answer without having to beg. The best solution in my sight is that the developer first writes a normal comment that he can't reproduce it and ask for more details. Probably the developer can tell the reporter which information he needs. This should be done without closing the bug. If the reporter doesn't answer in a reasonable time, or the reporter confirms that the bug is invalid or there are other reasons for closing this bug the bug can still be closed. If the developer closes a bug he should first give the reason for closing the bug in a normal comment. This is where Ng Oon-Ee's suggestion comes into play to make it a bit easier for the developer, if this is possible with flyspray: "I guess it would be good for a simple system where if a bug cannot be reproduced its marked/commented as 'cannot reproduce, please provide proof/details' and placed on a 7-day (arbitrary number) wait, where no more comments would automatically close the bug." But just closing a bug should not be done. There's usually a reason why a bug is reported even if it's invalid. Greetings, Heiko
