Airlines experiment with fancy fixings

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Airlines experiment with fancy fixings
By Barbara De Lollis, USA TODAY



For vegetarians, Midwest Airlines sells a grilled summer vegetable wrap
with portobello mushroom on a spinach tortilla, a baby green salad, apple
and bottled water for $10.   Airlines have discovered that passengers will
pay for meals, but they're still trying to find out what foods sell best.
After months of passenger testing by several airlines, the buy-on-board
trend is gaining ground. Midwest Airlines in April began selling meals on
most of its flights. US Airways said last week it will begin selling food
on most long domestic flights this summer.  Tests show passengers don't
want what they used to get for free. No more mystery meats and diced
vegetables that were cooked, frozen and reheated. "Consumers have spoken
loud and clear: 'We want an option, but we will only pay for it if it's
good,' " says catering executive Stephan Egli of LSG Sky Chefs, the world's
largest airline caterer. Airlines aren't just reinventing their food.
They're also rethinking its packaging. Gone are the TV-dinner style trays
with compartments for entree, salad and dessert. Now meals are served in
boxes or baskets. United says passengers liked its TGI Friday's meal boxes
for their word games.

Also popular are:

Unusual ingredients. Instead of using wheat or white bread, sandwiches are
being made on ethnic breads like ciabatta, focaccia or challah.
Upscale-sounding ingredients help make the food more appealing, says Steven
Shipley, director of culinary relations for Johnson & Wales
University.  Choices. Customers love the idea of simply having an option to
buy food, airline executives say, but they also like having choices.
Midwest, formerly Midwest Express, last month added a grilled summer
vegetable wrap with portobello mushroom on a spinach tortilla in response
to requests for vegetarian selections.  Brand names. Airlines are selling
brand-name products from national and regional chains like TGI Friday's or
Einstein Bros. "Just the brand name makes people realize it's a good
product and separate from airline food," says Kris Winge, a United catering
official.

Passengers also have told airlines they don't want:

Too much sugar. United says candy like $2 king-size Hershey almond bars
haven't been big sellers in its tests. People prefer the salads and
sandwiches, Winge says. US Airways recently replaced its sweet breakfast
platter, including crumb cake, fruit and a strawberry drink, with a more
savory selection of a honey-baked ham sandwich on ciabatta with onion-chive
cream cheese.

Too much food. America West says leisure travelers going to and from
Florida thought the full dinners for $10 were a good value, but more food
than they wanted. A beef tenderloin patty melt has been a big seller.

Cash required. The airlines so far aren't selling food in advance, and
flight attendants can only accept cash on board. That's one problem Midwest
is trying to solve for its passengers, airline executive Jill Van Leuven says.

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