Employees warned of heat on entertainment systems - 1998 Swissair Crash

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Employees warned of heat on entertainment systems - 1998 Swissair Crash
By Gary Stoller, USA TODAY

A company that supplied entertainment systems for Swissair jets brushed off
employees' concerns about the systems' safety, well before the product drew
investigators' attention as a possible cause of a 1998 Swissair crash, two
former employees say.
The employees say Interactive Flight Technologies' entertainment system
produced excessive heat, which worried them. They contacted USA TODAY after
it published an investigative report on the system on Feb. 17. The Canadian
Transportation Safety Board is scheduled to release its report of the
Swissair accident today, 41/2 years after the crash. Swissair Flight 111, a
McDonnell Douglas MD-11 flying from New York, crashed near Nova Scotia,
killing 229 people. Canadian investigators found that entertainment system
wires and other wires had short-circuited, and an onboard fire had
occurred. The Federal Aviation Administration subsequently banned the
system from airliners. It's not clear whether the system's heat problem had
any bearing on the accident. But what the employees say may support the
FAA's internal post-crash review that found flaws in the system's design
and installation, as well as its certification by an FAA-approved contractor.

Dean Lilja, a former IFT mechanical engineer, says that he and other
engineers repeatedly expressed their concern that the system generated too
much heat. "It was always an issue, and it was never dealt with," he says.
Lilja, who worked for IFT from December 1994 to August 1996, says he raised
the issue with IFT's then-chief executive officer Michail Itkis. "Michail
would say, 'It's not a big deal,' " Lilja says. When one of the system's
components caught fire during a test flight, Lilja says, a manager told him
not to say anything. Neither Itkis nor his father, IFT founder Yuri Itkis,
returned phone calls seeking comment. IFT is no longer operating. Fred
Barber, who began working as IFT's quality assurance manager in fall 1995,
says that each entertainment system box located under a passenger seat was
excessively hot. He feared passengers would burn themselves.
The boxes "got so hot, you could fry an egg on them," he says. "I
complained about the heat problem in several meetings but was told not to
worry." After the Swissair crash, Lilja says that some IFT employees were
concerned that the entertainment system was responsible. One former IFT
official, he says, told them to keep quiet. Barber says he doesn't believe
the IFT system was the cause of the accident, because its electrical
components were protected by circuit-breaker systems. Since USA TODAY's
story, the General Accounting Office, the investigative arm of Congress,
has begun examining the FAA's use of thousands of private companies to
inspect and certify airlines' planes and alterations to them.
The Department of Transportation's Inspector General is considering an
investigation.


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