Airlines, passengers face schedule confusion

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Airlines, passengers face schedule confusion
By Barbara De Lollis, USA TODAY

The war has trapped airlines and passengers in a cycle of cancellations,=20
rebookings and confusion. Air travel fell 10% last week from a year ago as=
=20
passengers postponed or canceled trips during the first days of the war,=20
the Air Transport Association said Wednesday. Bookings for the next two to=
=20
three months also have fallen sharply =97 40% on trans-Atlantic routes =97=
=20
forcing several large airlines to trim domestic and international flight=20
schedules for at least April. The result? Some travelers with trips in the=
=20
coming weeks might already be rebooked on other flights, but they don't=20
know it yet. Understaffed airlines are coping with a wave of rebookings=20
from now-canceled flights, and they're not always notifying consumers and=20
travel agents right away about who's affected, some travel agents say.=20
"It's been a little chaotic with the reductions in flight schedules," says=
=20
Christine Sykes, a Navigant executive vice president. One airline employee=
=20
told a Navigant agent that a rebooked traveler would have been notified=20
once he arrived at the airport. But the new flight was a day later than the=
=20
old one. Boston-based Garber Travel says one of its clients was rebooked on=
=20
a return flight to Boston at 5:45 a.m. instead of 9 a.m., and the new=20
flight made a connection instead of being a direct flight.

Travel agents are urging customers to reconfirm upcoming flights =97 even if=
=20
there has been no word that anything is amiss =97 on both sides of the=20
journey. Travelers are normally advised to call 48 hours before domestic=20
flights and 72 hours before international flights. "With all the changes=20
now, maybe do it again at 24 hours just to make sure nothing else has=20
changed," says Mona Strick, a Garber executive. Airlines say the sharp=20
drop-off in travel supports their pleas for federal help. ATA Chief=20
Executive James May says the industry is pushing for $4 billion in aid in=20
the proposed $75 billion supplemental budget for war expenses. That's the=20
amount it expects to lose while the nation is at war, but the industry is=20
withdrawing a plea for up to $9 billion a year in tax relief. Still, there=
=20
is no consensus in Washington about an aid package for airlines. Some=20
regard aviation as an economically critical industry meriting special help;=
=20
others say airlines need to restructure their business first. Insiders say=
=20
that it's still an open question whether the airline aid package will=20
successfully be attached to the supplemental bill, which is on a fast track=
=20
for passage by mid-April. On Wednesday, some key Senate lawmakers=20
considered aid of up to $3 billion, but no clear plan has been put forth.

Contributing: Contributing: Kathy Kiely and Marilyn Adams

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