At 06:21 PM 6/6/2002 -0400, W Wilson quoted an article about NWA: >A HOLE IN THE BUCKET > >In a separate June newsletter, Anderson warned employees that business >travel is still down and those who are flying are finding ways to book >cheap fares. > >"The restrictions might include an advanced purchase of a Saturday night >stay," he said. "That is not good for our business." Aw, cry me a river! It's the airlines that makes the rules; they have to learn to live with them! I wonder what NW will come up with next to try to "recover" from these customers playing by the rules? :-( >He encouraged workers to stop what he called "revenue leakage," costing >the airline millions a year. > >Anderson cited waiving fees when customers change tickets, accepting >expired vouchers and not lifting paper tickets at the airport. "Given our >losses, we must do everything possible to prevent revenue leakage." Waiving change fees might be prudent in some cases, for keeping customer good will might have more value than the change fee. But accepting expired vouchers or not lifting paper tickets sounds downright stupid!