For all those of any mode of travel let me tell you my story and I hope you understand unless you create more consistency in the system I believe several of the air carriers days are numbered. The real issue is the air carriers deliver less service now than at any time except for 1930. They depreciate there service delivering less and less to the customer. I was going to fly to Perry Georgia a few weeks ago from Houston and I felt it would take me 11 hours assuming a 1 hour delay from my door to Perry via Delta. I had to fly in the night before and still take a day off work and rent a car. I hate to drive but when I factored in if the delay was longer and I had to be there the next morning for a 550am meet I better drive and assure myself of a good nights rest. I and a friend drove and I laid in the back of my suburban and slept 1/2 the time while he drove listening to my favorite CD's. the other half of the time I enjoying the country side. I arrived in Perry at 730pm. My friends that flew Delta arrived at 1030pm. They were both frisk and were able to take off their shoes and enjoy airport food while they waited for a 3 hour delay on a Friday afternoon. Delta wanted $600 for a ticket and a rent car would be another $100. I drove my suburban with 85,000 for a dime a mile which I split with my friend. If your ability to deliver your passengers from point A to B does not become more predictable I believe you will see a trend back to cars. I know several people that will not fly from Houston to Auston, Dallas, San Antonio because they can drive it as quickly as they can fly. Weather you pay a travel agent a commission or not is not an issue that will save your job or your company as a viable business. Being predictable is an absolute necessity to remain in business over the long term You will notice even Southwest that felt they were invincible has finally seen the results Joe Q publish is looking at other options beside air travel because of the lack of predictability of the airlines to deliver the product transportation they contract for. No other business has for so long delivered such marginal service and survived. You are at a turning point. Chris Myers Mark Greenwood wrote: > I am a travel agent and every time the airlines have kicked us in the > teeth we have just rolled with it and most of us are still here. The > airlines know that once again we will adapt and they have just saved > themselves millions of dollars. > > It is the traveling public who will ultimately pay either in higher user > fees or having to wait on hold for hours to speak to an ever so friendly > airline res person. > > Mark > > "David M. Knies" wrote: > > > Correct...I work as a travel agent.... > > > > Somebody just made a big mistake....okay....calling a Delta travelers, > > call the 800-Res. line tonight and OVER-RUN their call centers! > > > > David > > > > On Thu, 14 Mar 2002, Scott Kinniburgh wrote: > > > > > What are they thinking?? Too much humidity can effect the brain. > > > > > > Scott SFO > > > Why book another client on DL...? > > > > > > still scrolling and I dont see a delta flight......hmm > > > -- Sincerely, Chris Myers 281-584-0029 x217 800-639-0450 x217 This message may contain information that is CLIENT PRIVILEGED, or otherwise PRIVILEGED or CONFIDENTIAL. If you have received this communication in error, please erase all copies of this message and its attachments and notify us immediately. Thank you.