Re: can't reach internet.

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On Mon, Jun 13, 2022 at 12:34 AM home user <mattisonw@xxxxxxxxxxx> wrote:
On 6/12/22 4:25 AM, George N. White III wrote:
> On Sun, Jun 12, 2022 at 12:21 AM Tim via users
> <users@xxxxxxxxxxxxxxxxxxxxxxx <mailto:users@xxxxxxxxxxxxxxxxxxxxxxx>>
> wrote:
>
>     On Sat, 2022-06-11 at 19:50 -0600, home user wrote:
>      > Multiple times over 4-5 hours I
>      > - powered down and powered up the modem;
>      > - reset the modem;
>      > - disconnected and reconnected the yellow ethernet cable; and
>      > - rebooted the work station, trying both OSs.
>      > So I switched back and forth multiple times.  There also were other
>      > URLs
>      > that worked in windows-7 but not Fedora-35, but I think 3 URLs were
>      > enough of a sample for this thread.
>
>     Sounds like your ISP had problems.  Do they have a status page?  If so,
>     have a look, see if it lists past outages, bookmark it for next time
>     (also find its IP, now, so you can check if DNS doesn't work in the
>     future).
>
>
> Randomly rebooting without gathering data is time consuming and not very
> informative.

It was not random.  The rebooting was done to:
* compare windows-7 and Fedora-35 in hopes of determining whether the
problem was in Fedora-35, the modem, or "out there".
* see if something done to the modem helped.
I did what I knew to do, though I recognize that my knowledge on these
things is poor.

You will find it well worth the effort to learn some basics of network 
troubleshooting:
 

> Many ISP's provide a support site that offers a speed test and in some
> cases even include information about current status of their service.  A
> speed
> test can tell you if the problems you see are local or in your ISP's
> access to
> the wider internet.  There are also sites like downdector that collect
> problem
> reports and provide graphs of the numbers of reports over time.  Those
> peaks
> often coincide with times when I encountered problems, so can help to
> confirm
> that a problem wasn't something on my end.

The only speed test I've ever seen seemed very "snoopy" and intrusive
the last time I accessed it.  That was some time ago, I don't recall
when.  I do recall Firefox and/or NoScript not liking the site.  I've
never seen any hint of a speed test being offered by my ISP
(comcast/xfinity), though I log into that company's site at least once
per month.  Status site for comcast: see my reply to Tim.  What if I
can't access comcast's/xfinity's site?

If you can't connect to your ISP's site you should call their support line
and be prepared to wait in a queue with all the others having problems
(I connect my phone to the charge and put in speaker mode so i can
do other stuff while I wait).

"Speed tests" are a popular way bad actors get victims to sites that try
to extract money.   Using your ISP's test should be as safe as anything 
from your ISP.  ShieldsUP! https://www.grc.com/ is a reputable site that
you can use to scan your system for internet accessible ports.   


I could not access downdetector Saturday morning.

That is what I see when I'm having problems, but once service is
restored I can usually see the spike in reports around the time I had
a problem, which means I don't pester admins at the remote site I 
couldn't reach. 

> During periods of high demand (Superbowl, public hearings by US Congress)
> the internet may fall back to less optimal routing.  Your zoom issues
> could be
> due to "rate limiting" by your ISP, generally imposed during periods where
> customer aggregate demand exceeds capacity.

My zoom issues occur after the zoom meeting is done and I've left
(disconnected from) the zoom site in Firefox, not during the meeting.  I
have not tried any diagnosis.

Compare "ss -tl" results before, during, and after a zoom session.  
 

> You appear to be using a wired connection, but if you have wifi you should
> check that only "known to you" devices are connecting.  Your router should
> list connected devices by their MAC address, so you may want to collect the
> MAC addresses of "known to you" devices and turn off MAC address
> randomizaton
> for portable devices when connected to your home wifi.

I'm using a wired connection only.
No wifi.
No router.

Are you running internet facing services (web page, ssh, etc.)?  To list 
active tcp connections and listening ports, use "ss -tl".   
"ShieldsUp!!": https://www.grc.com/ is a reputable site that will tell you
which ports are open to the internet.

--
George N. White III

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