On 8/20/19 10:33 AM, Stephen John Smoogen wrote: > > That 5 minute session isn't a 5 minute session to us. For us it is > usually 40-60 minutes of context swapping from what we were doing to > fixing your 5 minute thing to try to get back to the other thing to > going back to you.. but after someone sees we answered you.. they go > and ping us expecting us to give them the same level of service we > gave you. Then we never get back to the thing and you end up with us > getting more and more frustrated by your 5 minute sessions. You are > worried about waiting a week? Try waiting 2 years to complete a > project because your ability to focus on it is constantly broken up by > 5 minute sessions. > > You having sysadmin-main is not going to fix this. It just means you > are seen as responsible as everyone else who has sysadmin-main to fix > every problem. You will now be getting the 5 minute pings that > mizdebsk and the other non-Fedora Infrastructure people get all the > time to fix all the 'little problems'. You will probably end up doing > the same thing they do which is go off IRC completely for days at a > time because it is the only way to get work done. You will also find > that saying 'you can't help' doesn't get you anywhere.. we just get > pinged asking why we have someone who can't do everything in > sysadmin-main. [This has happened several times in the past with other > people who have been in main so I am going from experience here.] > > Please realize that you are one of multiple important customers who > all want as much time from a sysadmin-main person as you do. We could > triple the number of people in sysadmin-main and still not have enough > time to deal with the irqs.. we would just find that a lot of them > have just been paused indefinitely to spring up when more people are > available. Slowing things down by more careful planning, processes and > controls is usually the only way to deal with it because it is a human > complexity problem. > > I realize that sometimes this answer is not what works for a customer. > I sympathize (empathize?) with everything you're saying smooge. I really hope this request isn't felt as being a pointed audit of anyone in sysadmin-main. I'm incredibly humbled to work with each of you every day. This request to me is more me saying "can I help by reducing the number of times we ping you?". But you're saying that what I'm asking for is different or actually won't help, which I accept. Dusty _______________________________________________ infrastructure mailing list -- infrastructure@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe send an email to infrastructure-leave@xxxxxxxxxxxxxxxxxxxxxxx Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/infrastructure@xxxxxxxxxxxxxxxxxxxxxxx
