On Tue, 20 Aug 2019 at 09:20, Dusty Mabe <dusty@xxxxxxxxxxxxx> wrote: > > > > > In fact perhaps we could start doing this now somewhat: block off say... > > wed into 2 hour blocks. Sign up people who have projects or pet > > bugs/issues they want to get solved for those blocks and work on them? > > > I think blocking off time and doing some scheduling is a great idea. My advice > here is that we have a shared calendar with blocks that people can sign up for > automatically (i.e. if the block is open anyone can reserve it as long as they > have a FAS account). > > The only counter point that I have is that sometimes a "block of time" isn't > always what's needed. Sometimes it will be something very small, but rather > fundamental, that requires quite a bit of rework by the end user. For example, > you and I have a 5 minutes session where some revelation comes to light and I > need to go rewrite a portion of my application. I then spend two hours doing > that and have to wait a week for the next block of time. > That 5 minute session isn't a 5 minute session to us. For us it is usually 40-60 minutes of context swapping from what we were doing to fixing your 5 minute thing to try to get back to the other thing to going back to you.. but after someone sees we answered you.. they go and ping us expecting us to give them the same level of service we gave you. Then we never get back to the thing and you end up with us getting more and more frustrated by your 5 minute sessions. You are worried about waiting a week? Try waiting 2 years to complete a project because your ability to focus on it is constantly broken up by 5 minute sessions. You having sysadmin-main is not going to fix this. It just means you are seen as responsible as everyone else who has sysadmin-main to fix every problem. You will now be getting the 5 minute pings that mizdebsk and the other non-Fedora Infrastructure people get all the time to fix all the 'little problems'. You will probably end up doing the same thing they do which is go off IRC completely for days at a time because it is the only way to get work done. You will also find that saying 'you can't help' doesn't get you anywhere.. we just get pinged asking why we have someone who can't do everything in sysadmin-main. [This has happened several times in the past with other people who have been in main so I am going from experience here.] Please realize that you are one of multiple important customers who all want as much time from a sysadmin-main person as you do. We could triple the number of people in sysadmin-main and still not have enough time to deal with the irqs.. we would just find that a lot of them have just been paused indefinitely to spring up when more people are available. Slowing things down by more careful planning, processes and controls is usually the only way to deal with it because it is a human complexity problem. I realize that sometimes this answer is not what works for a customer. -- Stephen J Smoogen. _______________________________________________ infrastructure mailing list -- infrastructure@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe send an email to infrastructure-leave@xxxxxxxxxxxxxxxxxxxxxxx Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/infrastructure@xxxxxxxxxxxxxxxxxxxxxxx
