On Mon, 14 Mar 2016 10:32:57 -0400 Matthew Miller <mattdm@xxxxxxxxxxxxxxxxx> wrote: > On Sun, Mar 13, 2016 at 06:20:23PM -0500, Alick Zhao wrote: > > As an ask.fp.o moderator, I occasionally received emails from its > > feedback link, and I believe other moderators should experience the > > same. It seems like the emails are mostly asking questions, > > especially on login issues. However, I do not know the answers, and > > even if I know, there is no way to reply the questioner since the > > email came from nobody@fp.o ... In my mind, it is better to change > > the feedback link to something that directs the user to mailing > > list or IRC, so that it is more likely to be answered. Any idea? I guess I would prefer to just drop it and replace with a link to infrastructure trac and ask them to file a ticket? Right now the feedback form doesn't require a valid email, so some/many of those feedback emails don't even have a way to reply to the person. ;( > > I wanted to set up a "meta.ask.fedoraproject.org", but the software > apparently didn't support that easily, so I wanted to set up a mailing > list specifically for that meta discussion, but there was resistance > to that too, and nothing happened. I've become increasingly > frustrated and disenchanted with Ask -- I like the idea, and some > awesome people are doing great stuff in helping users with it, but > we're pushing uphill against the askbot engine and webforum culture > norms (as opposed to Q&A site norms). Yeah. Additionally right now it's still running on rhel6 and django1.4 (which is now insecure, and will grow increasingly so). Upstream hasn't done a release in a while, but it's master branch claims to work with Django 1.8. So, we are going to need to expend some effort to move it up to the latest versions or... drop it. > I wonder if we could, in the future, replace it with an Ask Fedora > hub, using the new Fedora Hubs software and a combination of > > - a help mailing list with hyperkitty > > - a help-meta mailing list for this kind of discussion > > - an irc channel with Hub widget for realtime help > > - a link to the future new short docs system (and possibly a > realtime search_of that as the most obvious thing on the page, with a > "can't find an answer? ask here!" button) > > - a button which submits good question/answer pairs (or even IRC > conversations) to the docs team for cleanup and "ingestion" into > the short docs system I think it's definitely worth trying. :) But I wouldn't be doing the coding... kevin
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