On Thu, Nov 14, 2019 at 02:40:23PM +0000, Allan Day wrote: > > Net Promoter Score is a gauge of loyalty and engagement. Having that as a > > running metric lets us know in a broad sense whether our outreach and > > mindshare efforts are working. > Personally I'd have expected NPS to be more strongly influenced by > someone's experience of using Fedora, rather than outreach and > mindshare efforts. If someone recommends a product, isn't it usually > because they've used it and liked it? That's an excellent question and the answer is: I don't know. But in our current draft of the survey, the question _after_ the NPS one asks why the respondant chose that value. > If measuring outreach and mindshare is the goal, wouldn't more direct > measures be more effective, like social media metrics, website data, > press coverage and user numbers? Better still would be research > targeted at new users, to find out what drew them to Fedora. Those are all valuable too. We can definitely also use this platform to run specific targeted surveys, maybe even with a link at the end of GNOME initial setup or something like that. -- Matthew Miller <mattdm@xxxxxxxxxxxxxxxxx> Fedora Project Leader _______________________________________________ council-discuss mailing list -- council-discuss@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe send an email to council-discuss-leave@xxxxxxxxxxxxxxxxxxxxxxx Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/council-discuss@xxxxxxxxxxxxxxxxxxxxxxx
