Re: No sound on Linux Mint Sylvia

Chuck Pergiel <chuck.pergiel@xxxxxxxxx> · Fri, 13 Apr 2018 16:52:52 -0700

I gave up on trying to get sound to work 18.3 and have gone back to 18.1 (download iso file, burn DVD, boot and reinstall).

On Fri, Apr 13, 2018 at 2:12 PM, Chuck Pergiel <chuck.pergiel@xxxxxxxxx> wrote:
I run Linux Mint on my personal computer.
There are two bootable partitions on the hard disk. 
SDA2 boots Sylvia, the current version. NO SOUND HERE.
SDA4 boots Serena, an older version. Sound works fine here.

Looking for differences between the two systems I found this (differences are in BOLD):

SDA2 Sylvia (NO SOUND)
    c@c-HP-Compaq-Pro-4300-SFF-PC ~ $ sudo lspci -v > dummy.txt
    [sudo] password for c: 
    lspci: Unable to load libkmod resources: error -12

From dummy.txt:
    00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05)
	    DeviceName:  Onboard AUDIO
	    Subsystem: Hewlett-Packard Company 6 Series/C200 Series Chipset Family High Definition Audio Controller
	    Flags: fast devsel, IRQ 5
	    Memory at f7d00000 (64-bit, non-prefetchable) [disabled] [size=16K]
	    Capabilities: [50] Power Management version 2
	    Capabilities: [60] MSI: Enable- Count=1/1 Maskable- 64bit+
	    Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00
	    Capabilities: [100] Virtual Channel
	    Capabilities: [130] Root Complex Link

    c@c-HP-Compaq-Pro-4300-SFF-PC ~ $ aplay --list-devices
    aplay: device_list:268: no soundcards found...

SDA4 Serena (YES SOUND)
    c@c-HP-Compaq-Pro-4300-SFF-PC ~ $ sudo lspci -v > dummy.txt
    [sudo] password for c: 

From dummy.txt:
    00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05)
	    DeviceName:  Onboard AUDIO
	    Subsystem: Hewlett-Packard Company 6 Series/C200 Series Chipset Family High Definition Audio Controller
	    Flags: bus master, fast devsel, latency 0, IRQ 28
	    Memory at f7d00000 (64-bit, non-prefetchable) [size=16K]
	    Capabilities: [50] Power Management version 2
	    Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit+
	    Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00
	    Capabilities: [100] Virtual Channel
	    Capabilities: [130] Root Complex Link
	    Kernel driver in use: snd_hda_intel
	    Kernel modules: snd_hda_intel

    c@c-HP-Compaq-Pro-4300-SFF-PC ~ $ aplay --list-devices
    **** List of PLAYBACK Hardware Devices ****
    card 0: PCH [HDA Intel PCH], device 0: ALC221 Analog [ALC221 Analog]
      Subdevices: 0/1
      Subdevice #0: subdevice #0

On Fri, Apr 13, 2018 at 12:47 PM, Chuck Pergiel <chuck.pergiel@xxxxxxxxx> wrote:
Any more ideas?

On Wed, Apr 11, 2018 at 11:15 PM, Chuck Pergiel <chuck.pergiel@xxxxxxxxx> wrote:
uname -r returns 4.4.0.-53-generic on both the working system (SD4 Serena) and the non-working system (SDA2 Sylvia), so I don't see how changing the kernel will help.

lshw on (SDA2 Sylvia - no sound) has this to say about sound:
        *-multimedia UNCLAIMED
             description: Audio device
             product: 6 Series/C200 Series Chipset Family High Definition Audio Controller
             vendor: Intel Corporation
             physical id: 1b
             bus info: pci@0000:00:1b.0
             version: 05
             width: 64 bits
             clock: 33MHz
             capabilities: cap_list
             configuration: latency=0
             resources: memory:f7d00000-f7d03fff

lshw on (SDA4 Serena - yes sound) has this to say about sound:
        *-multimedia
             description: Audio device
             product: 6 Series/C200 Series Chipset Family High Definition Audio Controller
             vendor: Intel Corporation
             physical id: 1b
             bus info: pci@0000:00:1b.0
             version: 05
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=snd_hda_intel latency=0
             resources: irq:28 memory:f7d00000-f7d03fff

Differences are BOLD

On Tue, Apr 10, 2018 at 10:17 AM, Paul Menzel <pmenzel@xxxxxxxxxxxxx> wrote:
Dear Chuck,

Please always include the list in your replies.

On 04/10/18 19:07, Chuck Pergiel wrote:

Two files, one from Serena on SDA4 (alsa-info.txt.jfxzBmEr4z) (sound works

here)

        and one from Sylvia on SDA2 (alsa-info.txt.Atoe6woJ8h) (no sound)

You are using the Linux 4.4 LTS series. Probably your problem is fixed in the current Linux kernel 4.16.1, and the fix wasn’t backported yet.

I do not know, if there are such packages for Linux Mint. Maybe something similar to [1] can be done for Linux 4.16.

The other two options are to build the Linux kernel yourself – `make bindeb-pkg` in Linux’ source directory – (only doing this for ALSA is possible too, but more involved), or to try some live system with a current Linux kernel.

Kind regards,

Paul

[1] https://mintguide.org/system/854-install-linux-kernel-4-15-stable-on-linux-mint.html

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