Hello, > On Oct 2, 2022, at 8:18 AM, Theodore Ts'o <tytso@xxxxxxx> wrote: > > On Sat, Oct 01, 2022 at 02:58:04PM +0000, Artem S. Tashkinov wrote: >> >> My expectations are actually quite low: >> >> * A central place to collect bugs (yeah, bugzilla) >> * Proper up to date components (they don't change too often, so there's >> not a lot of work to be done - you can refresh them probably every 12-24 >> months and it's gonna be totally OK) >> * An ability to CC the relevant people/mailing lists (this is the only >> serious missing feature) >> >> That's it. It's a billion times better than random emails sent to random >> mailing lists. Signing up once is easier that to keep track of whom and >> where you've emailed or not. And of course it's a ton lot easier to find >> the existing bug reports. > > First of all, some of the components do CC the relevant mailing lists > automatically. And this is the part of Bugzilla which is hand-hacked > and has no, zero, nada support upstream. I'll defer to Konstantin > about how easy it is to keep that working. > > Secondly, not everyone is happy with getting an e-mail message sent to > a mailing list that has a lot of bugzilla metadata associated with it, > and depending on how they respond, the response might not make it back > to bugzilla. +1. Personally, I prefer Bugzilla _over_ getting e-mail. But that’s just my opinion. >> Bugzilla as it is works nearly perfectly. We have a number of developers >> who don't want to touch it or get emails from it - it's their right. >> However it would be madness to take it from users. That will make filing >> and following up on bug reports an absolutely poor experience for >> absolute most users. > > At the moment, developers aren't following up on the bug reports. > There is some debate as to why. Is it because users who can't figure > out how to send e-mail, and who send web-form based e-mails send low > quality bug reports that can't be easily responded to unless someone > is paid $$$ and/or has the patience of a saint? Is it because > components aren't being gatewayed to mailing lists? My hope is that we find a solution that *encourages* developers to follow-up on bug reports. So far, we’ve just gone back and forth on this and gotten nowhere. > > And if we force developers to get Bugzilla spam whether they want it > not, and they said, "absolutely not", is it there right to have the > mailing list gateway disabled --- and if so, what does that do to the > user experience? Thats basically the situation we have right now. Yep, agreed. -srw
