> Just a quick guess: Check the owner and the rights on the folder. correct > it to be like the other working imap folders. That was the first thing I checked, actually; the permissions are the same as all the other imap folders. drwx------. 2 cyrus mail 4096 Nov 11 17:13 GENERAL MERCANTILE drwx------. 2 cyrus mail 4096 Feb 1 04:09 GIFTS, ETC^ drwx------. 2 cyrus mail 4096 Feb 24 11:54 INSURANCE drwx------. 2 cyrus mail 4096 Oct 10 13:19 INVVESTMENTS drwx------. 2 cyrus mail 4096 Feb 24 13:31 Junk E-Mail drwx------. 2 cyrus mail 4096 Nov 11 17:34 LEGAL-FOUNDTN^+A drwx------. 3 cyrus mail 4096 Mar 1 2014 LIVING SOCIALL - ALLL drwx------. 2 cyrus mail 4096 Jul 29 2015 MIKE B-I^T^SOLUTIONS > If that does not work - check your imao log files. Cyrus will tell you why > it can't access he folder. Increase Loglevel if needed. I captured the imap logs while logging in. I don’t see anything directly relevant to the error message though. [root@mail log]# Feb 26 12:35:53 mail perdition.imap4[8426]: getserver_key_str: "\U"->"xxxuser@xxxxxxx" Feb 26 12:35:53 mail perdition.imap4[8426]: getserver_key_str: "\u"->"xxxuser" Feb 26 12:35:53 mail3 imap[17266]: login: mail.xxx.net [xx.xx.193.18] xxxuser plaintext User logged in SESSIONID=<xxx.net-17266-1456511753-1> Feb 26 12:35:53 mail perdition.imap4[8426]: Auth: xx.xx.193.12:41223->xx.xx.193.18:143 client-secure=plaintext authorisation_id=NONE authentication_id="xxxuser@xxxxxxx" passwd="xxxpass" server="xx.xx.193.22:imap2" protocol=IMAP4 server-secure=plaintext status="ok" Feb 26 12:35:53 mail3 imap[17266]: USAGE xxxuser user: 0.001999 sys: 0.004999 Feb 26 12:35:53 mail perdition.imap4[8426]: Closing session: xx.xx.193.12:41223->xx.xx.193.18:143 authorisation_id=NONE authentication_id="xxxuser@xxxxxxx" received=30 sent=412 Feb 26 12:35:53 mail perdition.imap4[8427]: getserver_key_str: "\U"->"xxxuser@xxxxxxx" Feb 26 12:35:53 mail perdition.imap4[8427]: getserver_key_str: "\u"->"xxxuser" Feb 26 12:35:53 mail3 imap[17279]: login: mail.xxx.net [xx.xx.193.18] xxxuser plaintext User logged in SESSIONID=<xxx.net-17279-1456511753-1> Feb 26 12:35:53 mail perdition.imap4[8427]: Auth: xx.xx.193.12:41224->xx.xx.193.18:143 client-secure=plaintext authorisation_id=NONE authentication_id="xxxuser@xxxxxxx" passwd="xxxpass" server="xx.xx.193.22:imap2" protocol=IMAP4 server-secure=plaintext status="ok" Feb 26 12:35:53 mail perdition.imap4[8427]: Closing session: xx.xx.193.12:41224->xx.xx.193.18:143 authorisation_id=NONE authentication_id="xxxuser@xxxxxxx" received=3433 sent=11379 Feb 26 12:35:53 mail perdition.imap4[8428]: getserver_key_str: "\U"->"xxxuser@xxxxxxx" Feb 26 12:35:53 mail perdition.imap4[8428]: getserver_key_str: "\u"->"xxxuser" Feb 26 12:35:53 mail3 imap[17269]: login: mail.xxx.net [xx.xx.193.18] xxxuser plaintext User logged in SESSIONID=<xxx.net-17269-1456511753-1> Feb 26 12:35:53 mail perdition.imap4[8428]: Auth: xx.xx.193.12:41225->xx.xx.193.18:143 client-secure=plaintext authorisation_id=NONE authentication_id="xxxuser@xxxxxxx" passwd="xxxpass" server="xx.xx.193.22:imap2" protocol=IMAP4 server-secure=plaintext status="ok" Feb 26 12:35:53 mail perdition.imap4[8429]: getserver_key_str: "\U"->"xxxuser@xxxxxxx" Feb 26 12:35:53 mail perdition.imap4[8429]: getserver_key_str: "\u"->"xxxuser" Feb 26 12:35:53 mail3 imap[17258]: login: mail.xxx.net [xx.xx.193.18] xxxuser plaintext User logged in SESSIONID=<xxx.net-17258-1456511753-1> Feb 26 12:35:53 mail perdition.imap4[8429]: Auth: xx.xx.193.12:41226->xx.xx.193.18:143 client-secure=plaintext authorisation_id=NONE authentication_id="xxxuser@xxxxxxx" passwd="xxxpass" server="xx.xx.193.22:imap2" protocol=IMAP4 server-secure=plaintext status="ok" Feb 26 12:35:53 mail3 imap[17258]: USAGE xxxuser user: 0.000000 sys: 0.000000 Feb 26 12:35:53 mail perdition.imap4[8429]: Closing session: xx.xx.193.12:41226->xx.xx.193.18:143 authorisation_id=NONE authentication_id="xxxuser@xxxxxxx" received=40 sent=127 Feb 26 12:35:54 mail3 imap[17269]: USAGE xxxuser user: 0.004000 sys: 0.006999 Feb 26 12:35:54 mail perdition.imap4[8428]: Closing session: xx.xx.193.12:41225->xx.xx.193.18:143 authorisation_id=NONE authentication_id="xxxuser@xxxxxxx" received=475 sent=49521 > If you need further help from this list be sure to include details like > program versions and config files… Squirrelmail: User-Agent: SquirrelMail/1.4.17 Cyrus v2.4.8 Linux 2.6.32-71.el6.x86_64 imapd.conf.... [root@mail3 etc]# more imapd.conf # The pathname of the IMAP configuration directory. This field is required. configdirectory: /var/imap sievedir: /var/imap/sieve partition-default: /var/spool/imap # The list of userids with administrative rights. Separate each userid with a space. admins: cyrus root # If enabled, the partitions will also be hashed, in addition to the hashing don e on configuration directories. # This is recommended if one partition has a very bushy mailbox tree. hashimapspool: true log_level: 15 # Allow the use of cleartext passwords on the wire. allowplaintext: yes sasl_mech_list: PLAIN LOGIN CRAM-MD5 DIGEST-MD5 # The mechanism used by the server to verify plaintext passwords. Possible valu es include "auxprop", "saslauthd", and "pwcheck". sasl_pwcheck_method: auxprop sasl_auxprop_plugin: sql # If enabled, the SASL library will automatically create authentication secrets when given a plaintext password. See the SASL documentation. sasl_auto_transition: no # alternate namespace allows a user's personal mailboxes to appear as if they re side at the same level # as that user's INBOX as opposed to children of it. altnamespace: yes # When the UNIX hierarchy convention is used, the "." character MAY be used in m ailbox names, including user names. unixhierarchysep: yes # Allowed values: on, off, userid virtdomains: userid ## default mail boxes are created under default domain defaultdomain: xxx.net ## Lookups for the login mechanism are performed on this servername, in other wo rds, %r becomes servername servername: xxx.net ## ## auxprop sql configuration ## # Name of the SQL engine to use. Allowed values: mysql, pgsql, sqlite sql_engine: pgsql # Name of the SQL engine to use. Allowed values: mysql, pgsql, sqlite sasl_sql_engine: pgsql # Comma separated list of SQL servers (in host[:port] format). sql_hostnames: sql0.xxx.net sasl_sql_hostnames: sql0.xxx.net # Username to use for authentication to the SQL server. sql_user: xxx sasl_sql_user: xxx # Password to use for authentication to the SQL server. sql_passwd: xxx sasl_sql_passwd: xxx # Name of the database which contains the cyrusdb table(s). sql_database: userinfo sasl_sql_database: userinfo sql_select: select password FROM userdetails where (((username = '%u@%r' and dom ain = '%r') and mailaccess = 'yes') or ((username = '%u' and domain = '%r') and mailaccess = 'yes') or ((username='%u' and '%r' = '') and mailaccess = 'yes')); sasl_sql_select: select password FROM userdetails where (((username = '%u@%r' an d domain = '%r') and mailaccess = 'yes') or ((username = '%u' and domain = '%r') and mailaccess = 'yes') or ((username='%u' and '%r' = '') and mailaccess = 'yes ')); ------------------------------------------------------------------------------ Site24x7 APM Insight: Get Deep Visibility into Application Performance APM + Mobile APM + RUM: Monitor 3 App instances at just $35/Month Monitor end-to-end web transactions and take corrective actions now Troubleshoot faster and improve end-user experience. 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