Re: deleting emails with keyboard shortcut

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On Sat, Feb 14, 2009 at 5:42 PM, Barry R Cisna <brcisna@xxxxxxxxxxxxx> wrote:
> Hello List,
>
> I am grasping at straws here. For the third time this school year,we have
> one teacher that has lost all of her inbox contents. I have checked the
> mail log and can not find were she is doing a pop3 login (with say
> Outlook) and pulling it( inbox contents) off the the SM server ,
> accidently. This has happened on the weekend with her being at home (not
> on the lan),just FYI.
> Is it at all possible to do some sort of keyboard shortcut(accidently) and
> bypass the deleting of emails to the trash folder,and simply deleting them
> altogether(accidently)?

Nope.

> She uses a laptop of course and I am wondering if
> she is accidently hitting two keys and causing this. I did check in her
> options and the trash folder is specified correctly in her SM options.
> I have backups to replace her lost stuff but she really gets cranky
> knowing her emails have disappeared.
> This is the only user out of about 400 accounts that this has happened on.
> Also I know she now has a new lackberry and wonder if this may be a
> problem,although looking at the logs at the time this happened I can tell
> her blackberry public ip address has not showed up as a log in.

Disable her POP (and maybe external IMAP) access.

> SM 1.4.8-4.0.1  EL5 default install.

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