Re: Unusual Problem

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On 9/14/07, Scott Moseman <scmoseman@xxxxxxxxx> wrote:
> On 9/14/07, Wm Mussatto <mussatto@xxxxxxx> wrote:
> >
> > > I have one user who occasionally has a unique problem.  She will
> > > continue receiving email, but she's unable to move or delete them in
> > > Squirrelmail.  She can't even mark them as read.  And the interface is
> > > very slow to respond.  If I simply open/close her mailbox with pine,
> > > the problem vanishes.  Response is back to being quick, she can move,
> > > delete and whatever else.
> >
> > Might help to provide more information. Like, Mail Delivery Agent (e.g.,
> > dovecot).  I've seen slow response when someone goes into a folder that
> > they haven't accessed for a while because, I think, that Dovecot does a
> > reindex for the new entries.  If I go back in the huge mailbox after a bit
> > I get great response because Dovecot continues to index and the next time
> > the box is accessed the indexes are up to date.  You could have something
> > similar and its totally outside of SM's area.  Don't know if this matches
> > what you are seeing.
> >
>
> Email is received and delivered with sendmail+procmail.
> Email is retrieved using SquirrelMail on Apache with UW.
>
> At this point, we've noticed no lengthy delay that solves it.
> I think the problem was going on for over a day this last time,
> and the mailbox was only about 13MB in size.  Not too large.
>

I suppose the next time I see the problem I will make a copy of the spool,
open/close it with pine to "fix" the problem, and diff them to see what was
changed by pine to resolve the problem.  I guess it isn't a common issue.

Thanks,
Scott

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