Re: Can't view mail in Inbox

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Paul Lesniewski wrote:
> On 8/23/07, John Hinton <webmaster@xxxxxxxx> wrote:
>   
>> CentOS 4 systems at least
>> Dovecot
>> Sendmail
>> SquirrelMail 1.4.8
>>
>> I have a random problem with some accounts. It seems to mostly affect
>> only the root account of a virtual domain.
>>
>> They can login and use SquirrelMail fine. Then suddenly one day they can
>> login, see the list of emails in their inbox, but SquirrelMail says the
>> message has gone away when you click to open it.
>>
>> I can create another folder. Move the message to that folder and open
>> and read it fine.
>>
>> It seems that every function works just like it should except for the
>> read function and only then on the Inbox.
>>
>> We store the root user info in /var/www/<username>
>>     
>
> User account under the web tree?!?  Not their mail data, right?!?
>   
Right. As this we run fairly standard sendmail setups, the inbox is 
actually in /var/spool/mail
>   
>> We store other account under that virtual host in
>> /var/www/homes/<otheruser.domainprefix>
>>     
>
> This is really really bad
>
>   
Yeah, that would be... it's actually 
/var/www/<mainusername>/homes/<otheruser.mainusername>
>> This is very random, happening only to a few accounts and again, it
>> seems to just start happening for no apparent reason. Almost all root
>> accounts work fine.. then suddenly one breaks at random and stays broken.
>>
>> Does anyone have any ideas where to start looking?
>>     
>
> Server error logs.  Send message samples (full headers and content).
> Upgrade SM.
>   
We follow RedHat with updates as we are running CentOS. I actually do 
run the dag repository as well and IIRC, his repository is actually 
where the last few squirrelmail updates have come in.

There are no problems with the messages. I can delete the mailfile, send 
a message in myself and the same thing happens.

Nothing shows up that I can find in the server logs.. I just get this 
message in SquirrelMail:

"*ERROR:*

The server couldn't find the message you requested.

Most probably your message list was out of date and the message has been 
moved away or deleted (perhaps by another program accessing the same 
mailbox).

"

I've been watching maillog, messages, access_log and error_log. Do I 
need to turn up logging? Where should the error show up?

Meanwhile SquirrelMail will let me select (toggle) a message and move it 
to a different folder, even though it seems to think the message isn't 
there... and once it is in the other folder it will let me open it. 
SquirrelMail will also let me select (toggle) individual messages within 
the inbox and it allows me to successfully delete them. It just won't 
let me click on a subject line to open one to read while it is in the 
inbox. All other messages in all other folders work fine.

The other oddity, is this is just on a few accounts not all of them. It 
is happening on multiple servers. So far each time it has occurred on 
the root user account... so far not on any of the sub-accounts.

Thanks,
John Hinton



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