Jira is indeed a lot less light-weight than some of the other alternatives mentioned in this thread, so installing it for use only by me and my linux co-workers woud be overkill. But since it's being used by a lot of people in different departments within our organization the cost and complexity is probably justified. And it's allready up and running, so what can one do. :) On Wed, Oct 28, 2009 at 8:58 PM, <m.roth@xxxxxxxxx> wrote: > > Thanks for all the great suggestions. > > > > I've come across a couple of request-tracking tools at work that other > > departments are using, so I'm gonna check out these too. They are Quality > > Center by HP and Jira by Atlassian. If these fulfill our requirements > > we're probably gonna go for one of them. Any comments of either of them > > are welcome. > > jira is not light-weight, and I think requires a d/b. Their support is > reasonably good. It does cost. > > mark > > > > On Sun, Oct 25, 2009 at 1:45 AM, Ahmed Sharif > > <ahmed.sharif.bd@xxxxxxxxx>wrote: > > > >> You can also try dotprojects. Its a nice issue tracking tool. > >> Regards, > >> Ahmed Sharif > >> > >> On 10/22/09, Anton Hofmann <doomrunner.lists@xxxxxxxxx> wrote: > >> > -----BEGIN PGP SIGNED MESSAGE----- > >> > Hash: SHA1 > >> > > >> > Hi Kenneth, > >> > > >> > we're using OTRS in the ITSM version, thats a ITIL compliant and Open > >> Source > >> > IT service management > >> > solution. > >> > > >> > a short extract from the hp: > >> > > >> > OTRS is an Open source Ticket Request System (also well known as > >> trouble > >> > ticket system) with many > >> > features to manage customer telephone calls and e-mails. The system is > >> built > >> > to allow your support, > >> > sales, pre-sales, billing, internal IT, helpdesk, etc. department to > >> react > >> > quickly to inbound > >> > inquiries. Do you receive many e-mails and want to answer them with a > >> team > >> > of agents? You're going > >> > to love the OTRS! > >> > > >> > > >> > And yeah thats true, we love OTRS :) > >> > > >> > Regards > >> > > >> > Anton > >> > > >> > > >> > Kenneth Holter schrieb: > >> >> Hi. > >> >> > >> >> > >> >> In my organization we're using Remedy as the official > >> request-tracking > >> >> tool. > >> >> I work as a linux sysadmin, and see the need for a tool to record and > >> >> track > >> >> requests directed at me and my linux sysadin collague. Using Remedy > >> for > >> >> such > >> >> internal tracking tool doesn't seem like the way to go, so we need > >> some > >> >> other way of managing a central repository of requests. > >> >> > >> >> I've come accross Best Practical RT (http://bestpractical.com/rt/), > >> but > >> >> haven't had the time to install it yet. But meanwhile I'd like to > >> hear > >> >> from > >> >> others how they manage reqests when there are more than one sysadmin. > >> Do > >> >> you > >> >> use a reqest tracking tools for this, or are there maybe other smart > >> ways > >> >> of > >> >> doing this? Are there tools other than RT that may be more suitable > >> for > >> a > >> >> tracking reqests within a small number of sysadmins? > >> >> > >> >> > >> >> Best regards, > >> >> Kenneth Holter > >> > > >> > -----BEGIN PGP SIGNATURE----- > >> > Version: GnuPG v1.4.7 (MingW32) > >> > > >> > iD8DBQFK4CkEXMoRx2jlGfkRAiXfAKCN9TOSTUrzLmw1jZcnUsYPA0Uy4gCfXPO7 > >> > blxIlJdSKHvsJtSfiB+gGxs= > >> > =zOXb > >> > -----END PGP SIGNATURE----- > >> > > >> > -- > >> > redhat-list mailing list > >> > unsubscribe mailto:redhat-list-request@xxxxxxxxxx?subject=unsubscribe > >> > https://www.redhat.com/mailman/listinfo/redhat-list > >> > > >> > >> -- > >> Sent from my mobile device > >> > >> -- > >> redhat-list mailing list > >> unsubscribe mailto:redhat-list-request@xxxxxxxxxx?subject=unsubscribe > >> https://www.redhat.com/mailman/listinfo/redhat-list > >> > > -- > > redhat-list mailing list > > unsubscribe mailto:redhat-list-request@xxxxxxxxxx?subject=unsubscribe > > https://www.redhat.com/mailman/listinfo/redhat-list > > > > > -- > redhat-list mailing list > unsubscribe mailto:redhat-list-request@xxxxxxxxxx?subject=unsubscribe > https://www.redhat.com/mailman/listinfo/redhat-list > -- redhat-list mailing list unsubscribe mailto:redhat-list-request@xxxxxxxxxx?subject=unsubscribe https://www.redhat.com/mailman/listinfo/redhat-list
