You can also try dotprojects. Its a nice issue tracking tool. Regards, Ahmed Sharif On 10/22/09, Anton Hofmann <doomrunner.lists@xxxxxxxxx> wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Hi Kenneth, > > we're using OTRS in the ITSM version, thats a ITIL compliant and Open Source > IT service management > solution. > > a short extract from the hp: > > OTRS is an Open source Ticket Request System (also well known as trouble > ticket system) with many > features to manage customer telephone calls and e-mails. The system is built > to allow your support, > sales, pre-sales, billing, internal IT, helpdesk, etc. department to react > quickly to inbound > inquiries. Do you receive many e-mails and want to answer them with a team > of agents? You're going > to love the OTRS! > > > And yeah thats true, we love OTRS :) > > Regards > > Anton > > > Kenneth Holter schrieb: >> Hi. >> >> >> In my organization we're using Remedy as the official request-tracking >> tool. >> I work as a linux sysadmin, and see the need for a tool to record and >> track >> requests directed at me and my linux sysadin collague. Using Remedy for >> such >> internal tracking tool doesn't seem like the way to go, so we need some >> other way of managing a central repository of requests. >> >> I've come accross Best Practical RT (http://bestpractical.com/rt/), but >> haven't had the time to install it yet. But meanwhile I'd like to hear >> from >> others how they manage reqests when there are more than one sysadmin. Do >> you >> use a reqest tracking tools for this, or are there maybe other smart ways >> of >> doing this? Are there tools other than RT that may be more suitable for a >> tracking reqests within a small number of sysadmins? >> >> >> Best regards, >> Kenneth Holter > > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.7 (MingW32) > > iD8DBQFK4CkEXMoRx2jlGfkRAiXfAKCN9TOSTUrzLmw1jZcnUsYPA0Uy4gCfXPO7 > blxIlJdSKHvsJtSfiB+gGxs= > =zOXb > -----END PGP SIGNATURE----- > > -- > redhat-list mailing list > unsubscribe mailto:redhat-list-request@xxxxxxxxxx?subject=unsubscribe > https://www.redhat.com/mailman/listinfo/redhat-list > -- Sent from my mobile device -- redhat-list mailing list unsubscribe mailto:redhat-list-request@xxxxxxxxxx?subject=unsubscribe https://www.redhat.com/mailman/listinfo/redhat-list
