-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Kenneth, we're using OTRS in the ITSM version, thats a ITIL compliant and Open Source IT service management solution. a short extract from the hp: OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS! And yeah thats true, we love OTRS :) Regards Anton Kenneth Holter schrieb: > Hi. > > > In my organization we're using Remedy as the official request-tracking tool. > I work as a linux sysadmin, and see the need for a tool to record and track > requests directed at me and my linux sysadin collague. Using Remedy for such > internal tracking tool doesn't seem like the way to go, so we need some > other way of managing a central repository of requests. > > I've come accross Best Practical RT (http://bestpractical.com/rt/), but > haven't had the time to install it yet. But meanwhile I'd like to hear from > others how they manage reqests when there are more than one sysadmin. Do you > use a reqest tracking tools for this, or are there maybe other smart ways of > doing this? Are there tools other than RT that may be more suitable for a > tracking reqests within a small number of sysadmins? > > > Best regards, > Kenneth Holter -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.7 (MingW32) iD8DBQFK4CkEXMoRx2jlGfkRAiXfAKCN9TOSTUrzLmw1jZcnUsYPA0Uy4gCfXPO7 blxIlJdSKHvsJtSfiB+gGxs= =zOXb -----END PGP SIGNATURE----- -- redhat-list mailing list unsubscribe mailto:redhat-list-request@xxxxxxxxxx?subject=unsubscribe https://www.redhat.com/mailman/listinfo/redhat-list
