I've had a breif look at both Mantis, GLPI and Trac. Going to look at RT when I get the chance. My impression so far is this: GLPI seem to be overkill with regards to what I'm searching for, namely a simple issue/request tracker system. Mantis, being a bug tracking software, seems to focus more on bug reporting. On the other hand, Mantis is focusing on software development. How is other sysadmins utilizing these software products in operations? Essentially, what I need is to record both requests (such as install new computer, debug something, create users, and so on) from my customers, and long term projects (typically internal projects initiated by us linux sysadmins). It's important to be able to set all requests up with a due date, so that the software triggers an alarm when the request's due date is apporaching. Naturally, as all the above tools implement, the software should support assigning requests to different sysadmins. So based on my limited experience with the software products about, neither of them seem to be "the perfect tool" for our needs. Therefore I'd greatly appreciate it if users of those products provide me a introduction to how they've configured the products to suite these kind of needs. Best regards, Kenneth On Fri, Oct 16, 2009 at 7:23 PM, <m.roth@xxxxxxxxx> wrote: > > Hi. > > > > > > In my organization we're using Remedy as the official request-tracking > > tool. I work as a linux sysadmin, and see the need for a tool to record > <snip> > > I've come accross Best Practical RT (http://bestpractical.com/rt/), but > > haven't had the time to install it yet. But meanwhile I'd like to hear > <snip> > About three years ago, we looked at several systems, including rt. It was > a real bear to install and configure. > > Instead, we went with Mantis. Fairly lightweight, uses MySQL as a backend, > php, and it worked. > > mark > > -- > redhat-list mailing list > unsubscribe mailto:redhat-list-request@xxxxxxxxxx?subject=unsubscribe > https://www.redhat.com/mailman/listinfo/redhat-list > -- redhat-list mailing list unsubscribe mailto:redhat-list-request@xxxxxxxxxx?subject=unsubscribe https://www.redhat.com/mailman/listinfo/redhat-list
