Oracle linux has been pretty much blacklisted by red hat. That's why a number of changes were done to how red hat pushes out kernel patches; specifically to stymy their efforts. Also, having an issue responded to within a week is horrid, especially in an enterprise environment. Usually when I am having an issue, I need a resolution FAST. Don't drink the oracle koolaid. Copy your /home directory and any customized files from /etc to a safe place, and then reinstall RHEL. The support is worth every cent. On Wed, Aug 24, 2011 at 12:57 PM, <m.roth@xxxxxxxxx> wrote: > Chi Chan wrote: >> On Wed, Aug 24, 2011 at 10:22 AM, <m.roth@xxxxxxxxx> wrote: >>> It is less evil. And going to Oracle Linux means dealing with Oracle >>> support... or, lack thereof, and utterly uncoordinated support, for very >>> small values of "support". >>> >>> It took me a *month* to get a box fixed, and that included two weeks >>> emailing with an engineer in Chile, and three separate managers "taking >>> ownership" of the issue.... >> >> I also know someone who has good experience with Oracle. >> >> Even the free support on the Oracle Forums (at: >> https://forums.oracle.com/forums/forum.jspa?forumID=822 ) is good -- >> so far I've posted 3 questions, and 3 of them were answered by the >> Oracle employees within a week. > > Um, right. Meanwhile, this box was under warranty, and had hardware > issues. And when I complained that the engineer in Chile was being pulled > off to respond to other issues, and so sometimes I'd get several emails a > day, other times, I'd email results of tests, and it would take him 2-3 > days to get back to me, I got a new engineer... WHO ONLY WORKED NIGHTS. > > As a comparison, I had a similar problem with a Dell box, and there was an > FE out within two weeks, *and* one manager had "taken ownership", *and* > when I had a problem a couple months later with another box, that same > manager contacted me. My manager and co-worker have had similar, though > not quite as extreme, experiences with Oracle, and we have *no* intention > of buying Sun/Oracle ever again. > > mark > > -- > redhat-list mailing list > unsubscribe mailto:redhat-list-request@xxxxxxxxxx?subject=unsubscribe > https://www.redhat.com/mailman/listinfo/redhat-list > -- redhat-list mailing list unsubscribe mailto:redhat-list-request@xxxxxxxxxx?subject=unsubscribe https://www.redhat.com/mailman/listinfo/redhat-list
