Chi Chan wrote: > On Wed, Aug 24, 2011 at 10:22 AM, <m.roth@xxxxxxxxx> wrote: >> It is less evil. And going to Oracle Linux means dealing with Oracle >> support... or, lack thereof, and utterly uncoordinated support, for very >> small values of "support". >> >> It took me a *month* to get a box fixed, and that included two weeks >> emailing with an engineer in Chile, and three separate managers "taking >> ownership" of the issue.... > > I also know someone who has good experience with Oracle. > > Even the free support on the Oracle Forums (at: > https://forums.oracle.com/forums/forum.jspa?forumID=822 ) is good -- > so far I've posted 3 questions, and 3 of them were answered by the > Oracle employees within a week. Um, right. Meanwhile, this box was under warranty, and had hardware issues. And when I complained that the engineer in Chile was being pulled off to respond to other issues, and so sometimes I'd get several emails a day, other times, I'd email results of tests, and it would take him 2-3 days to get back to me, I got a new engineer... WHO ONLY WORKED NIGHTS. As a comparison, I had a similar problem with a Dell box, and there was an FE out within two weeks, *and* one manager had "taken ownership", *and* when I had a problem a couple months later with another box, that same manager contacted me. My manager and co-worker have had similar, though not quite as extreme, experiences with Oracle, and we have *no* intention of buying Sun/Oracle ever again. mark -- redhat-list mailing list unsubscribe mailto:redhat-list-request@xxxxxxxxxx?subject=unsubscribe https://www.redhat.com/mailman/listinfo/redhat-list
