On Mon, 2016-08-08 at 10:48 -0300, Gustavo Duarte wrote: > Hi, > > We are having problem with call conference apps like Skype and Hangout. > The issue is that, sometime the microphone is detected and not. > > I'll try to explain how it is happens. > > 1) Boot the laptop. > 2) Open Skype, and call to "Echo / Sound Test Service" > 3) Record a message, and nothing is recorded, i can see how Skype > increase the input volume level to 100% trying to detect input. > 4) Go to sound settings, select input tabs, see the input volume is on > 100%, and the indicator bar is like disable, isn't detecting sound input. > 5) Change the volume to 20% and the indication bar start to showing > input signal detection. > 6) Open Skype, and call "Echo / Sound Test Service". > 7) Record a message, and it is recorder, I can heard the message. > > Is like, the input start working after i change the volumen input > setings levels. > > I'm not sure, if the problem is on PulseAudio or in AlsaDrivers. > > I attach the pulseaudio logs, (enabled following this instructions: > https://wiki.ubuntu.com/PulseAudio/Log) > > The logs was recorder during the test described above, steps 1 to 7. > > > > The test environment is: > =============== > > Laptop brand Positivo BGH; > > Sist. Op: Ubuntu 14.04 > > Sound card info: > > alsa.card_name = "HDA Intel PCH" > alsa.driver_name = "snd_hda_intel" > device.vendor.name = "Intel Croporation" > device.product.id = "0f04" > device.product.name = "ValleyView High Definition Audio Controll" > > Somebody can tell me, based on logs if the problem is on PulseAudio or > on AlsaDriver ? > Do you need another information or logs ? If you could send the output from "amixer -c0" and "pactl list" both when it's not working and when it's working, that might be useful. -- Tanu
