Hi I have installed OsTicket (1.6 rc4) and configuring the same on my system. I want to map One Manager into Multiple Department (More Then One Department), but I am unable to do the same. With default setting of OsTicket, we can map One Manager to only One Department ( One to One relationship), But my need is to one Manager to more then One department. How can I do the same. Please help me... With thanks Sunit Sinha Mob: +91 9811229092 [Non-text portions of this message have been removed]