Re: Well another day, another day on the phone

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On Wed, November 18, 2009 22:15, mark@xxxxxxxxxxxxxxxxxxxx wrote:
> Well I got ready to go process a few images today and realized the days
> of digital imaging create more fun fun fun, but no one took my T bird
> away.
>
> I got a 50D earlier this week, and I use CS2.  Well Canon changed their
> raw format and CS2 does not the new format.  Spent over an hour looking
> for an update to accept the new raw format with no luck.  Broke down and
> called Adobe.  That took two hours and four transfers only to be told
> because they no longer support CS2, they won't answer the question.  Ok
> I could accept that they wouldn't tell me over the phone how to use
> photoshop, and I would fully understand if they said sorry but no update
> was available that would make that raw format work in CS2. I would also
> not be surprised that there is something that would work somewhere.
> Pointing me to that file wouldn't have helped Adobe far more than it
> would have hurt.  I would even accepted an honest I don't know.  Instead
> I was told to go ask someone else on their forums.  I am for the first
> time seriously considering alternatives, but that is a second
> consideration.

That's annoying.

In general, Adobe doesn't update the version of camera raw for older
versions of software.  So once the new release is out, any new cameras
aren't supported in the old releases.  Yeah, this is pretty clearly partly
a way to keep revenues up.

> If I update Photoshop its 199 and Lightroom is $299.00 which at some
> point I am going to need anyway.  Id be interested in which way others
> in the group would go in this situation.  After the body, I really need
> to get the holidays out of the way before either but I would appreciate
> you opinions on which way you would go and why.

Lightroom has the same problem; it's just that, if you got a new
lightroom, it would cover the new camera.

I couldn't do without photoshop; Lightroom doesn't do enough for final
printing, or for any complex compositing.  (I think; I'm actually a lot
more familiar with Bibble Pro, which I've been using since before there
was a Lightroom.)

I depend on both Bibble Pro and Photoshop.  I know people who depend on
both Lightroom and Photoshop.  And some people who are happy with JUST
Lightroom; but that's not me.

> I have 2 work arounds that I can use in the mean time.  One is to
> convert the Raw files to Adobe DNG, and CS2 should open a DNG file
> without a problem.  That should allow the raw controls ect as I would
> with the canon raw and then convert based on need, but it does add an
> additional step.  The other option is the Canon software which also
> should work, but probably would slow the workflow down even more.

The DNG is the "standard" workaround for this problem.  Canon DOES update
the DNG converter reasonably promptly, and older ACR DOES work with DNGs
produced by new converters.

-- 
David Dyer-Bennet, dd-b@xxxxxxxx; http://dd-b.net/
Snapshots: http://dd-b.net/dd-b/SnapshotAlbum/data/
Photos: http://dd-b.net/photography/gallery/
Dragaera: http://dragaera.info


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