From: "Shyrell Melara" : That's when she says (about the enlargements), "I have a scanner at home so I can do my own." (What?) I thought, she has a scanner, she's cheating me out of my potential income, she can fix the pictures herself. So what does she do? She goes to Wal-Mart and has the enlargements done there, discovers the lines, call me up and screams about getting all her money back or she's going to take me to court. sounds like she breached your copyright (ownership) of the images and confessed this to you, you may like to point out that she has technically broken the law and left herself open to a law suite (more to follow..) :So I tell him I will fix the pictures myself, put them on a cd and they can take that to Wal-Mart for their enlargements. err, tell me you did the following instead: you explained to her that you actually do digital image restoration work for a moderate fee and since she is an existing customer you'd be more than happy to touch up those small scratches and any others that may have occured at the non professional lab that handled the film and you will have the images printed properly this time at (again) a reduced rate since (again) she's an existing customer <smile> :Again cutting me out of any potential income, :but I'm just trying to defuse the situation. no, you're a pro, she's being beligerant - you know you had a live one and yet you took the job. Now you have to re-instate yourself as the pro and do the work she wants for MONEY. : Hubby & I go out. We get back home to find a message. They want the pictures for the enlargements fixed, <clip> they still want 'some' money returned. uh huh.. :And that's where we are for now. Personally, now I'd rather fix all the pictures and bite the dust on the reprints as opposed to any refunds. My position being, I did not scratch the pictures and neither did my camera. I showed the lab's letter to the husband, so he knows it wasn't me that messed up. it's hard when things go wrong and fault or not, they want their pics and you want your money. solution: find a way to move on. they paid for a service from you - you kept up your end of the bargain. They try to cheat you and breach your copyright, you overlook this indescretion magnanamously. they try to cheat you again and you flip the situation around and sympathetically offer to do the prints PROPERLY this time, explaining that is why you charge the fees you do! of course you'll get crap if you go to a crap lab.. why on earth does she think you charge the prices you do - it's to do the job WELL : : Any ideas as to where to go from here? call her back and find a way to explain something along the lines of the above to her. keep it non threatening and sympathetic and offer to 'help' her by finishing off the job you started when you did the wedding. good luck! k
