I humbly suggest you apologise to the couple and ask them to partially re-run the wedding so that critical photographs could be re-taken. For future reference, take out professional photographic liability insurance so that the re-run's expenses would be covered. Find a pro-lab that all your fellow professional photographers around your town use. I suggest to find this you ask the local photo-school. It is important that you don't disappoint the couple otherwise your reputation (!) will follow you. There is a possibility that digital processing could remove the mark, in this case I suggest you send to a pro-digital lab where they touch up photos. Failing everything scan your critical prints and e-mail them to me (10"x8" 250 dpi jpeg) and I will attempt to do something digitally. No guarantee of success but I won't charge either. Chris. nimbo@xxxxxxxxxxxxxx -----Original Message----- From: owner-photoforum@xxxxxxxxxxxxxxxxxxxxxx [mailto:owner-photoforum@xxxxxxxxxxxxxxxxxxxxxx] On Behalf Of shy_mel_photo@xxxxxxxx Sent: 27 November 2004 16:40 To: List for Photo/Imaging Educators - Professionals - Students Subject: HELP! Need help! The wedding pictures I took a few weeks ago came back with tiny blue streaks across each and every photo! All I got was a letter of apology and a new roll of film from the processor! This means I will loose all the money I might have made on the sale. I'm sick to my stomach! My questions are: What have all of you who have experienced this (or similar) done to fix the problem? What have you said to the customer and what other options did you offer? Is there any way to mask or minimize these lines so they are invisible? What other things can be done now and to prevent this in the future? (Yes, I will change companies!) For those who do not develop their own photos, who is your processor? Please don't tell me I should have used digital. At this point that comment would be redundant. I'm still waiting to purchase my camera. I do have an old 3.0 PS but still trying to learn how to use it. I have aprox. 4 weeks to fix this problem before I call the Bride. ALL comments and help needed! Thanks you guys. : o ) Shyrell
