Jonathan Markevich wrote: > Maybe some users are not > computer savvy. Bugzilla is clearly for professional-grade testers/QA not > for the general public. > > "Create a test case?" Yikes. It's a problem because there are two distinct target groups. Most developers subconsciously develop for developers, not the ultimate end-user, so they expect developer-level savvy. In my own area, the end user wouldn't know a test case from a hole in the ozone layer, so I have to handle each bug report (aka "complaint" :-) by phone, talking them through recreating the scenario until I understand what the problem is. But I get paid to do that, whereas OSS developers don't, and it's very hard to explain to the end user that they do have to think harder and contribute a more rational set of circumstamces which will explain what they have found wrong. I long ago gave up submitting bugs to Bugzilla because it is virtually impossible to find out reliably if anyone has already submitted the same bug. The interface is designed for developer administration of the bug reports once submitted, not for end users submitting new reports; and the search feature is effectively non-functional because every report (perfectly understandably) uses different terminology and phrasing. The last bug I submitted (to Mozilla Mail -- yes, that long ago) is *still* being argued over nearly a decade later because I unguardedly used the term "bounce" in my description, instead of "redirect", and everyone misunderstood what I was asking for. Hoist with my own petard. Quite apart from the fact that I'm an interface usability spod, and most of what I would report is generally considered low priority compared with getting the core code of a program working right :-) ///Peter _______________________________________________ maemo-users mailing list maemo-users@xxxxxxxxx https://lists.maemo.org/mailman/listinfo/maemo-users
