Makes sense to me. Once a bug has been identified it should be entered into the ticketing system for tracking purposes though. ...juerg On Tue, Nov 18, 2008 at 3:09 AM, Hans de Goede <j.w.r.degoede at hhs.nl> wrote: > Jean Delvare wrote: >> Hi all, >> >> Most tickets created in trac by the "ticket" user (i.e. anonymous >> users) are of the "I can't get sensors to work on my system" type. In >> most cases, this is either because the user did something wrong (didn't >> run sensors-detect, or didn't load the required modules, or is running >> an old kernel or old version of lm-sensors) or because the machine in >> question simply doesn't have any supported hardware monitoring chip. In >> other words, that's not a bug. >> >> I'd rather see these requests go to the lm-sensors mailing list, where >> 298 persons are reading them, than in the ticket system where only 12 >> persons are notified and 4 of them have a personal account on the >> ticket system to actually help. (In theory, anonymous users can help as >> well, using the "ticket" account, but in practice it never happens.) I >> think the chances for users to get an answer within a reasonable time >> would be significantly higher on the mailing list. >> >> On top of that, the fact that users have to use the "ticket" account to >> create new tickets and follow-up on them is pretty annoying. In many >> cases users forget to mention their e-mail address so they don't get >> notified when we reply later on, which means they are wasting their >> time reporting the problem and we are wasting our time trying to solve >> it. Or they give their address in later comments and we have to add it >> manually, which is extra work for us. >> >> So I would like to propose the deletion of the "ticket" account. I >> value the ticket system very much when it comes to development. As a >> development tool for tracking progress towards the next milestone, the >> ticket system makes a lot of sense. But as a bug tracking tool for the >> public, it sucks. As a matter of fact, we have 53 tickets open at the >> moment, 10 of which were opened in 2006, and 14 in 2007. Honestly, most >> of these tickets are rotting in place. I don't get the point of putting >> issues in a tracking system if they get ignored in the end anyway. If >> we do not have the manpower for and/or interest in tracking these >> public tickets, then it's better for everyone to not let them be >> created in the first place. At least, when posting to a mailing list, >> people know that if they don't get an answer within a week, odds are >> that they won't get an answer at all and they should try a different >> approach. >> > > This gets a +1 from me. > > Regards, > > Hans > > > _______________________________________________ > lm-sensors mailing list > lm-sensors at lm-sensors.org > http://lists.lm-sensors.org/mailman/listinfo/lm-sensors >
