Jean Delvare wrote: > Hi all, > > Most tickets created in trac by the "ticket" user (i.e. anonymous > users) are of the "I can't get sensors to work on my system" type. In > most cases, this is either because the user did something wrong (didn't > run sensors-detect, or didn't load the required modules, or is running > an old kernel or old version of lm-sensors) or because the machine in > question simply doesn't have any supported hardware monitoring chip. In > other words, that's not a bug. > > I'd rather see these requests go to the lm-sensors mailing list, where > 298 persons are reading them, than in the ticket system where only 12 > persons are notified and 4 of them have a personal account on the > ticket system to actually help. (In theory, anonymous users can help as > well, using the "ticket" account, but in practice it never happens.) I > think the chances for users to get an answer within a reasonable time > would be significantly higher on the mailing list. > > On top of that, the fact that users have to use the "ticket" account to > create new tickets and follow-up on them is pretty annoying. In many > cases users forget to mention their e-mail address so they don't get > notified when we reply later on, which means they are wasting their > time reporting the problem and we are wasting our time trying to solve > it. Or they give their address in later comments and we have to add it > manually, which is extra work for us. > > So I would like to propose the deletion of the "ticket" account. I > value the ticket system very much when it comes to development. As a > development tool for tracking progress towards the next milestone, the > ticket system makes a lot of sense. But as a bug tracking tool for the > public, it sucks. As a matter of fact, we have 53 tickets open at the > moment, 10 of which were opened in 2006, and 14 in 2007. Honestly, most > of these tickets are rotting in place. I don't get the point of putting > issues in a tracking system if they get ignored in the end anyway. If > we do not have the manpower for and/or interest in tracking these > public tickets, then it's better for everyone to not let them be > created in the first place. At least, when posting to a mailing list, > people know that if they don't get an answer within a week, odds are > that they won't get an answer at all and they should try a different > approach. > This gets a +1 from me. Regards, Hans
