Hi Sarah, I installed Windows 7 with the Intel drivers and it still did not work. So today I brought the PC back to where I bought it last Thursday and they looked it over. They confirmed that they could not get it to work, either (Microsoft techs). So the did a firmware and BIOS update on the motherboard and apparently it now works in Windows 7. So I think that for whatever reason the Motherboard wasn't communicating properly to the USB 3.0 (the 2.0 ports were working fine). I am going to pick it up now and shall see if this update makes it now work in Linux, too. I will let you know, and thanks so much for your help. The last time you helped me, it is possible you told me to install a new kernel, but what I remember you saying and it worked was to use a newer version of Ubuntu. When I did, everything worked fine. The problem there was not USB on the Motherboard, but it was USB 3.0 on a PCIexpress card, and having one port connected to a 4 port USB 3.0 hub. In Ubuntu 10.10, it did not recognize the hub at all, but did recognize the 2 USB 3.0 ports on the pciExpress card. Then upon your recommendation (or at least what I had interpreted was your recommendation) I installed Ubuntu 12.04 and voila it worked. Tom -- Dr. Thomas A. Post Post Mixing Optimization and Solutions (Bus.) +1-585-507-4318 (Fax) +1-585-383-8788 tom@xxxxxxxxxxxxxx - www.postmixing.com On Tue, Sep 4, 2012 at 3:39 PM, Sarah Sharp <sarah.a.sharp@xxxxxxxxxxxxxxx> wrote: > > Hi Tom, > > I'm sorry, I thought that since I had helped you with an issue in the > past that you would know how to install a custom kernel. My bad! > > What I need you to do is test with the latest kernel from Linus. I had > directions on how to do this on my blog, but apparently my blog is down > right now. So here's what I need you to do: > > First, I need you to install a couple of packages: git and > libncurses5-dev. > > Then, open a terminal, and run the following command: > > $ git clone > git://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git > > That will download the latest kernel from Linus into a directory called > "linux". Now change into that directory: > > $ cd linux > > Next we need to compile the kernel. We need to copy the configuration > from your distribution kernel. That configuration is found in the /boot > directory. You need to look for the latest file that starts with > "config" and copy that into the "linux" directory. > > For example, if I run this command, I'll see several config files: > > sarah@xanatos:/tmp$ ls /boot/config* > /boot/config-3.0.0-12-generic /boot/config-3.0.0-17-generic > /boot/config-3.1.0 /boot/config-3.2.0-27-generic > /boot/config-3.2.0-rc2+ /boot/config-3.4.0 > /boot/config-3.0.0-16-generic /boot/config-3.0.0-20-generic > /boot/config-3.1.0+ /boot/config-3.2.0-29-generic > /boot/config-3.2.0-rc2+.old /boot/config-3.5.0 > > I want the config file with the biggest kernel number (in this case > /boot/config-3.5.0). So I would copy it into the "linux" directory into > a new file called .config: > > $ cp /boot/config-3.5.0 ~/linux/.config > > Now I need you to modify the kernel configuration a bit. We need to > turn on debugging in order to see where the kernel problem is. You can > change the kernel configuration by running this command: > > $ make menuconfig > > That will open a graphical configuration manager. You can use arrow > keys and enter to navigate into Device Drivers -> USB support. Then you > need to turn on three options. Turn on "USB verbose debug messages" by > moving to that option and hitting 'y'. You'll need to turn > on "xHCI HCD (USB 3.0) support" by hitting 'm', and then hitting 'y' on > "Debugging for the xHCI host controller". Then hit the right arrow key > to move the bottom cursor from "Select" to "Exit" and say 'y' to save > the configuration. > > Now we need to build the kernel. This may take a while, so you probably > want to leave it for an hour or so. Run these commands: > > $ make -j4 > $ sudo make modules_install install > > You'll need to be set up as a superuser to use "sudo". If it gives you > some sort of error when you try to use sudo, run these commands instead: > > $ su -i > > It will prompt for your root/superuser/admin password and the cursor > will change to a # to indicate you are logged in as root. Next I need > you to change into the linux directory in your homedir. I don't know > what your username is, but the command will look something like: > > # cd /home/user/linux > > Then run the second make command, without the sudo prefix: > > # make modules_install install > > Ok, so now you should have the latest kernel version compiled and > installed! Next, reboot, and see if the xHCI driver loads for your host > controller. If not, we can discuss further debugging steps from there. > > Sarah Sharp > > On Sat, Sep 01, 2012 at 09:55:27PM +0000, Thomas Post wrote: > > Hi Sarah, > > > > Thank you so much for the speed reply. I wish I was as smart as you. I > > don't know what you mean by this: > > > > Also, please retry with the latest -rc kernel from linus. We extended > > the > > reset command timeout, which helped another chipset that had problems > > during init. That was commit 22ceac1. From your logs, it looks like you > > might be running into a similar issue. > > > > Does this mean I should boot up in Ubuntu 12.04 and edit the boot up > > line > > with a -rc parameter? What is commit 22ceac1? Is that another command > > line modifier? > > > > Tom > > > > PS: Thanks again for all your help. > > > > -- > > Dr. Thomas A. Post > > Post Mixing Optimization and Solutions > > (Bus.) +1-585-507-4318 (Fax) +1-585-383-8788 > > tom@xxxxxxxxxxxxxx - www.postmixing.com > > > > On Sat, Sep 1, 2012 at 9:24 PM, Sarah A Sharp <sarah@xxxxxxxxxxxx> > > wrote: > > > > > Hi Tom, > > > > > > Can you resend this to my work address <sarah.a.sharp@xxxxxxxxxxxxxxx> > > > and cc the <linux-usb@xxxxxxxxxxxxxxx> mailing list? > > > > > > Also, please retry with the latest -rc kernel from linus. We extended > > > the > > > reset command timeout, which helped another chipset that had problems > > > during init. That was commit 22ceac1. From your logs, it looks like > > > you > > > might be running into a similar issue. > > > > > > Sarah Sharp > > > On Sep 1, 2012 1:43 PM, "Thomas Post" <tpost001@xxxxxxxxx> wrote: > > > > > >> Hi Sarah, > > >> > > >> I found reference to you on the internet and you helped me last year > > >> with > > >> a USB 3.0 problem. Thanks again for that. > > >> > > >> I just put together another PC. I used the Intel Motherboard DH77EB. > > >> I > > >> have an i7 3770 3.4 gHz chip and 16 MB. I cannot get the onboard USB > > >> 3.0 > > >> ports to work. > > >> > > >> I googled everything before I had this computer put together > > >> (Microworx, > > >> Pittsford) and saw no one have a Linux problem with it. Everything > > >> appears > > >> to work great with this computer for me except USB 3.0 support, which > > >> is > > >> native on the Motherboard. When I try to stick anything in a USB 3.0 > > >> port > > >> it won't work, but the same device will work in a USB 2.0 port. > > >> > > >> I have tried Linux Mint 13 (Maya) and Ubuntu 12.04 LTS. Both give me > > >> the > > >> same outputs below. > > >> > > >> dmesg gives me this problem: > > >> > > >> [ 2.095928] xhci_hcd 0000:00:14.0: can't setup > > >> [ 2.095930] xhci_hcd 0000:00:14.0: USB bus 3 deregistered > > >> [ 2.096000] xhci_hcd 0000:00:14.0: PCI INT A disabled > > >> [ 2.096001] xhci_hcd 0000:00:14.0: init 0000:00:14.0 fail, -110 > > >> [ 2.096004] xhci_hcd: probe of 0000:00:14.0 failed with error -110 > > >> [ 2.096026] usbcore: registered new interface driver libusual > > >> > > >> xhxi is the driver for USB 3.0 support that I believe you wrote. > > >> ehci is > > >> usb 2.0 support. > > >> > > >> [ 1.443365] ehci_hcd: USB 2.0 'Enhanced' Host Controller (EHCI) > > >> Driver > > >> [ 1.443379] ehci_hcd 0000:00:1a.0: PCI INT A -> GSI 16 (level, > > >> low) -> > > >> IRQ 16 > > >> [ 1.443390] ehci_hcd 0000:00:1a.0: setting latency timer to 64 > > >> [ 1.443393] ehci_hcd 0000:00:1a.0: EHCI Host Controller > > >> [ 1.443422] ehci_hcd 0000:00:1a.0: new USB bus registered, > > >> assigned > > >> bus number 1 > > >> [ 1.443448] ehci_hcd 0000:00:1a.0: debug port 2 > > >> [ 1.447341] ehci_hcd 0000:00:1a.0: cache line size of 64 is not > > >> supported > > >> [ 1.447351] ehci_hcd 0000:00:1a.0: irq 16, io mem 0xf7138000 > > >> [ 1.462446] ehci_hcd 0000:00:1a.0: USB 2.0 started, EHCI 1.00 > > >> [ 1.462530] hub 1-0:1.0: USB hub found > > >> [ 1.462532] hub 1-0:1.0: 2 ports detected > > >> [ 1.462573] ehci_hcd 0000:00:1d.0: PCI INT A -> GSI 23 (level, > > >> low) -> > > >> IRQ 23 > > >> [ 1.462586] ehci_hcd 0000:00:1d.0: setting latency timer to 64 > > >> [ 1.462589] ehci_hcd 0000:00:1d.0: EHCI Host Controller > > >> [ 1.462619] ehci_hcd 0000:00:1d.0: new USB bus registered, > > >> assigned > > >> bus number 2 > > >> [ 1.462638] ehci_hcd 0000:00:1d.0: debug port 2 > > >> [ 1.466525] ehci_hcd 0000:00:1d.0: cache line size of 64 is not > > >> supported > > >> [ 1.466533] ehci_hcd 0000:00:1d.0: irq 23, io mem 0xf7137000 > > >> [ 1.482434] ehci_hcd 0000:00:1d.0: USB 2.0 started, EHCI 1.00 > > >> [ 1.482511] hub 2-0:1.0: USB hub found > > >> [ 1.482513] hub 2-0:1.0: 2 ports detected > > >> [ 1.482545] ohci_hcd: USB 1.1 'Open' Host Controller (OHCI) Driver > > >> [ 1.482551] uhci_hcd: USB Universal Host Controller Interface > > >> driver > > >> > > >> lsusb gives me this: > > >> > > >> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub > > >> Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub > > >> Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching > > >> Hub > > >> Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching > > >> Hub > > >> Bus 001 Device 003: ID 046d:c517 Logitech, Inc. LX710 Cordless > > >> Desktop > > >> Laser > > >> Bus 001 Device 004: ID 18e3:9102 Fitipower Integrated Technology Inc > > >> Multi Card Reader > > >> > > >> > > >> lspci gives me this: > > >> > > >> 00:00.0 Host bridge: Intel Corporation Ivy Bridge DRAM Controller > > >> (rev 09) > > >> 00:01.0 PCI bridge: Intel Corporation Ivy Bridge PCI Express Root > > >> Port > > >> (rev 09) > > >> 00:14.0 USB controller: Intel Corporation Panther Point USB xHCI Host > > >> Controller (rev 04) > > >> 00:16.0 Communication controller: Intel Corporation Panther Point MEI > > >> Controller #1 (rev 04) > > >> 00:19.0 Ethernet controller: Intel Corporation 82579V Gigabit Network > > >> Connection (rev 04) > > >> 00:1a.0 USB controller: Intel Corporation Panther Point USB Enhanced > > >> Host > > >> Controller #2 (rev 04) > > >> 00:1b.0 Audio device: Intel Corporation Panther Point High Definition > > >> Audio Controller (rev 04) > > >> 00:1d.0 USB controller: Intel Corporation Panther Point USB Enhanced > > >> Host > > >> Controller #1 (rev 04) > > >> 00:1f.0 ISA bridge: Intel Corporation Panther Point LPC Controller > > >> (rev > > >> 04) > > >> 00:1f.2 SATA controller: Intel Corporation Panther Point 6 port SATA > > >> Controller [AHCI mode] (rev 04) > > >> 00:1f.3 SMBus: Intel Corporation Panther Point SMBus Controller (rev > > >> 04) > > >> 01:00.0 VGA compatible controller: NVIDIA Corporation GF110 [GeForce > > >> GTX > > >> 570 HD] (rev a1) > > >> 01:00.1 Audio device: NVIDIA Corporation GF110 High Definition Audio > > >> Controller (rev a1) > > >> > > >> Any ideas what I can do to get usb 3.0 working? I did check the BIOS > > >> and > > >> all USB functions are enabled. > > >> > > >> If you have any ideas what I can try, I would be greatly > > >> appreciative. I > > >> could bring the PC over if that would make things easier. > > >> > > >> Tom > > >> > > >> -- > > >> Dr. Thomas A. Post > > >> Post Mixing Optimization and Solutions > > >> (Bus.) +1-585-507-4318 (Fax) +1-585-383-8788 > > >> tom@xxxxxxxxxxxxxx - www.postmixing.com > > >> > > > -- To unsubscribe from this list: send the line "unsubscribe linux-usb" in the body of a message to majordomo@xxxxxxxxxxxxxxx More majordomo info at http://vger.kernel.org/majordomo-info.html
