Hi Sarah, Guess what? There is nothing wrong with your xHCI driver. I picked up my computer and when I brought it home, I fired it up and stuck in a USB 3.0 device and all is well. For the first time the drive lit up, too. The computer shop said they did a little research and apparently Intel had made an announcement that the BIOS was not handling the USB 3.0 ports correctly. Apparently the BIOS date was 2/12 and now I have a newer BIOS and it works fine in Windows and Linux Mint 13. I am confident it will work now with all Linux flavors. Just in case you get another call or email from someone like me, the problem was with the Intel DH77EB Motherboard BIOS. Flash updating it fixes the problem. Thanks for all your help. I'll save your message so I know how to update a kernel should I ever need to. Yours, Tom -- Dr. Thomas A. Post Post Mixing Optimization and Solutions (Bus.) +1-585-507-4318 (Fax) +1-585-383-8788 tom@xxxxxxxxxxxxxx - www.postmixing.com On Tue, Sep 4, 2012 at 5:05 PM, Thomas Post <tpost001@xxxxxxxxx> wrote: > Hi Sarah, > > I installed Windows 7 with the Intel drivers and it still did not > work. So today I brought the PC back to where I bought it last > Thursday and they looked it over. They confirmed that they could not > get it to work, either (Microsoft techs). So the did a firmware and > BIOS update on the motherboard and apparently it now works in Windows > 7. So I think that for whatever reason the Motherboard wasn't > communicating properly to the USB 3.0 (the 2.0 ports were working > fine). I am going to pick it up now and shall see if this update > makes it now work in Linux, too. I will let you know, and thanks so > much for your help. > > The last time you helped me, it is possible you told me to install a > new kernel, but what I remember you saying and it worked was to use a > newer version of Ubuntu. When I did, everything worked fine. The > problem there was not USB on the Motherboard, but it was USB 3.0 on a > PCIexpress card, and having one port connected to a 4 port USB 3.0 > hub. In Ubuntu 10.10, it did not recognize the hub at all, but did > recognize the 2 USB 3.0 ports on the pciExpress card. Then upon your > recommendation (or at least what I had interpreted was your > recommendation) I installed Ubuntu 12.04 and voila it worked. > > Tom > > -- > Dr. Thomas A. Post > Post Mixing Optimization and Solutions > (Bus.) +1-585-507-4318 (Fax) +1-585-383-8788 > tom@xxxxxxxxxxxxxx - www.postmixing.com > > On Tue, Sep 4, 2012 at 3:39 PM, Sarah Sharp > <sarah.a.sharp@xxxxxxxxxxxxxxx> wrote: >> >> Hi Tom, >> >> I'm sorry, I thought that since I had helped you with an issue in the >> past that you would know how to install a custom kernel. My bad! >> >> What I need you to do is test with the latest kernel from Linus. I had >> directions on how to do this on my blog, but apparently my blog is down >> right now. So here's what I need you to do: >> >> First, I need you to install a couple of packages: git and >> libncurses5-dev. >> >> Then, open a terminal, and run the following command: >> >> $ git clone >> git://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git >> >> That will download the latest kernel from Linus into a directory called >> "linux". Now change into that directory: >> >> $ cd linux >> >> Next we need to compile the kernel. We need to copy the configuration >> from your distribution kernel. That configuration is found in the /boot >> directory. You need to look for the latest file that starts with >> "config" and copy that into the "linux" directory. >> >> For example, if I run this command, I'll see several config files: >> >> sarah@xanatos:/tmp$ ls /boot/config* >> /boot/config-3.0.0-12-generic /boot/config-3.0.0-17-generic >> /boot/config-3.1.0 /boot/config-3.2.0-27-generic >> /boot/config-3.2.0-rc2+ /boot/config-3.4.0 >> /boot/config-3.0.0-16-generic /boot/config-3.0.0-20-generic >> /boot/config-3.1.0+ /boot/config-3.2.0-29-generic >> /boot/config-3.2.0-rc2+.old /boot/config-3.5.0 >> >> I want the config file with the biggest kernel number (in this case >> /boot/config-3.5.0). So I would copy it into the "linux" directory into >> a new file called .config: >> >> $ cp /boot/config-3.5.0 ~/linux/.config >> >> Now I need you to modify the kernel configuration a bit. We need to >> turn on debugging in order to see where the kernel problem is. You can >> change the kernel configuration by running this command: >> >> $ make menuconfig >> >> That will open a graphical configuration manager. You can use arrow >> keys and enter to navigate into Device Drivers -> USB support. Then you >> need to turn on three options. Turn on "USB verbose debug messages" by >> moving to that option and hitting 'y'. You'll need to turn >> on "xHCI HCD (USB 3.0) support" by hitting 'm', and then hitting 'y' on >> "Debugging for the xHCI host controller". Then hit the right arrow key >> to move the bottom cursor from "Select" to "Exit" and say 'y' to save >> the configuration. >> >> Now we need to build the kernel. This may take a while, so you probably >> want to leave it for an hour or so. Run these commands: >> >> $ make -j4 >> $ sudo make modules_install install >> >> You'll need to be set up as a superuser to use "sudo". If it gives you >> some sort of error when you try to use sudo, run these commands instead: >> >> $ su -i >> >> It will prompt for your root/superuser/admin password and the cursor >> will change to a # to indicate you are logged in as root. Next I need >> you to change into the linux directory in your homedir. I don't know >> what your username is, but the command will look something like: >> >> # cd /home/user/linux >> >> Then run the second make command, without the sudo prefix: >> >> # make modules_install install >> >> Ok, so now you should have the latest kernel version compiled and >> installed! Next, reboot, and see if the xHCI driver loads for your host >> controller. If not, we can discuss further debugging steps from there. >> >> Sarah Sharp >> >> On Sat, Sep 01, 2012 at 09:55:27PM +0000, Thomas Post wrote: >> > Hi Sarah, >> > >> > Thank you so much for the speed reply. I wish I was as smart as you. I >> > don't know what you mean by this: >> > >> > Also, please retry with the latest -rc kernel from linus. We extended >> > the >> > reset command timeout, which helped another chipset that had problems >> > during init. That was commit 22ceac1. From your logs, it looks like you >> > might be running into a similar issue. >> > >> > Does this mean I should boot up in Ubuntu 12.04 and edit the boot up >> > line >> > with a -rc parameter? What is commit 22ceac1? Is that another command >> > line modifier? >> > >> > Tom >> > >> > PS: Thanks again for all your help. >> > >> > -- >> > Dr. Thomas A. Post >> > Post Mixing Optimization and Solutions >> > (Bus.) +1-585-507-4318 (Fax) +1-585-383-8788 >> > tom@xxxxxxxxxxxxxx - www.postmixing.com >> > >> > On Sat, Sep 1, 2012 at 9:24 PM, Sarah A Sharp <sarah@xxxxxxxxxxxx> >> > wrote: >> > >> > > Hi Tom, >> > > >> > > Can you resend this to my work address <sarah.a.sharp@xxxxxxxxxxxxxxx> >> > > and cc the <linux-usb@xxxxxxxxxxxxxxx> mailing list? >> > > >> > > Also, please retry with the latest -rc kernel from linus. We extended >> > > the >> > > reset command timeout, which helped another chipset that had problems >> > > during init. That was commit 22ceac1. From your logs, it looks like >> > > you >> > > might be running into a similar issue. >> > > >> > > Sarah Sharp >> > > On Sep 1, 2012 1:43 PM, "Thomas Post" <tpost001@xxxxxxxxx> wrote: >> > > >> > >> Hi Sarah, >> > >> >> > >> I found reference to you on the internet and you helped me last year >> > >> with >> > >> a USB 3.0 problem. Thanks again for that. >> > >> >> > >> I just put together another PC. I used the Intel Motherboard DH77EB. >> > >> I >> > >> have an i7 3770 3.4 gHz chip and 16 MB. I cannot get the onboard USB >> > >> 3.0 >> > >> ports to work. >> > >> >> > >> I googled everything before I had this computer put together >> > >> (Microworx, >> > >> Pittsford) and saw no one have a Linux problem with it. Everything >> > >> appears >> > >> to work great with this computer for me except USB 3.0 support, which >> > >> is >> > >> native on the Motherboard. When I try to stick anything in a USB 3.0 >> > >> port >> > >> it won't work, but the same device will work in a USB 2.0 port. >> > >> >> > >> I have tried Linux Mint 13 (Maya) and Ubuntu 12.04 LTS. Both give me >> > >> the >> > >> same outputs below. >> > >> >> > >> dmesg gives me this problem: >> > >> >> > >> [ 2.095928] xhci_hcd 0000:00:14.0: can't setup >> > >> [ 2.095930] xhci_hcd 0000:00:14.0: USB bus 3 deregistered >> > >> [ 2.096000] xhci_hcd 0000:00:14.0: PCI INT A disabled >> > >> [ 2.096001] xhci_hcd 0000:00:14.0: init 0000:00:14.0 fail, -110 >> > >> [ 2.096004] xhci_hcd: probe of 0000:00:14.0 failed with error -110 >> > >> [ 2.096026] usbcore: registered new interface driver libusual >> > >> >> > >> xhxi is the driver for USB 3.0 support that I believe you wrote. >> > >> ehci is >> > >> usb 2.0 support. >> > >> >> > >> [ 1.443365] ehci_hcd: USB 2.0 'Enhanced' Host Controller (EHCI) >> > >> Driver >> > >> [ 1.443379] ehci_hcd 0000:00:1a.0: PCI INT A -> GSI 16 (level, >> > >> low) -> >> > >> IRQ 16 >> > >> [ 1.443390] ehci_hcd 0000:00:1a.0: setting latency timer to 64 >> > >> [ 1.443393] ehci_hcd 0000:00:1a.0: EHCI Host Controller >> > >> [ 1.443422] ehci_hcd 0000:00:1a.0: new USB bus registered, >> > >> assigned >> > >> bus number 1 >> > >> [ 1.443448] ehci_hcd 0000:00:1a.0: debug port 2 >> > >> [ 1.447341] ehci_hcd 0000:00:1a.0: cache line size of 64 is not >> > >> supported >> > >> [ 1.447351] ehci_hcd 0000:00:1a.0: irq 16, io mem 0xf7138000 >> > >> [ 1.462446] ehci_hcd 0000:00:1a.0: USB 2.0 started, EHCI 1.00 >> > >> [ 1.462530] hub 1-0:1.0: USB hub found >> > >> [ 1.462532] hub 1-0:1.0: 2 ports detected >> > >> [ 1.462573] ehci_hcd 0000:00:1d.0: PCI INT A -> GSI 23 (level, >> > >> low) -> >> > >> IRQ 23 >> > >> [ 1.462586] ehci_hcd 0000:00:1d.0: setting latency timer to 64 >> > >> [ 1.462589] ehci_hcd 0000:00:1d.0: EHCI Host Controller >> > >> [ 1.462619] ehci_hcd 0000:00:1d.0: new USB bus registered, >> > >> assigned >> > >> bus number 2 >> > >> [ 1.462638] ehci_hcd 0000:00:1d.0: debug port 2 >> > >> [ 1.466525] ehci_hcd 0000:00:1d.0: cache line size of 64 is not >> > >> supported >> > >> [ 1.466533] ehci_hcd 0000:00:1d.0: irq 23, io mem 0xf7137000 >> > >> [ 1.482434] ehci_hcd 0000:00:1d.0: USB 2.0 started, EHCI 1.00 >> > >> [ 1.482511] hub 2-0:1.0: USB hub found >> > >> [ 1.482513] hub 2-0:1.0: 2 ports detected >> > >> [ 1.482545] ohci_hcd: USB 1.1 'Open' Host Controller (OHCI) Driver >> > >> [ 1.482551] uhci_hcd: USB Universal Host Controller Interface >> > >> driver >> > >> >> > >> lsusb gives me this: >> > >> >> > >> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub >> > >> Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub >> > >> Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching >> > >> Hub >> > >> Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching >> > >> Hub >> > >> Bus 001 Device 003: ID 046d:c517 Logitech, Inc. LX710 Cordless >> > >> Desktop >> > >> Laser >> > >> Bus 001 Device 004: ID 18e3:9102 Fitipower Integrated Technology Inc >> > >> Multi Card Reader >> > >> >> > >> >> > >> lspci gives me this: >> > >> >> > >> 00:00.0 Host bridge: Intel Corporation Ivy Bridge DRAM Controller >> > >> (rev 09) >> > >> 00:01.0 PCI bridge: Intel Corporation Ivy Bridge PCI Express Root >> > >> Port >> > >> (rev 09) >> > >> 00:14.0 USB controller: Intel Corporation Panther Point USB xHCI Host >> > >> Controller (rev 04) >> > >> 00:16.0 Communication controller: Intel Corporation Panther Point MEI >> > >> Controller #1 (rev 04) >> > >> 00:19.0 Ethernet controller: Intel Corporation 82579V Gigabit Network >> > >> Connection (rev 04) >> > >> 00:1a.0 USB controller: Intel Corporation Panther Point USB Enhanced >> > >> Host >> > >> Controller #2 (rev 04) >> > >> 00:1b.0 Audio device: Intel Corporation Panther Point High Definition >> > >> Audio Controller (rev 04) >> > >> 00:1d.0 USB controller: Intel Corporation Panther Point USB Enhanced >> > >> Host >> > >> Controller #1 (rev 04) >> > >> 00:1f.0 ISA bridge: Intel Corporation Panther Point LPC Controller >> > >> (rev >> > >> 04) >> > >> 00:1f.2 SATA controller: Intel Corporation Panther Point 6 port SATA >> > >> Controller [AHCI mode] (rev 04) >> > >> 00:1f.3 SMBus: Intel Corporation Panther Point SMBus Controller (rev >> > >> 04) >> > >> 01:00.0 VGA compatible controller: NVIDIA Corporation GF110 [GeForce >> > >> GTX >> > >> 570 HD] (rev a1) >> > >> 01:00.1 Audio device: NVIDIA Corporation GF110 High Definition Audio >> > >> Controller (rev a1) >> > >> >> > >> Any ideas what I can do to get usb 3.0 working? I did check the BIOS >> > >> and >> > >> all USB functions are enabled. >> > >> >> > >> If you have any ideas what I can try, I would be greatly >> > >> appreciative. I >> > >> could bring the PC over if that would make things easier. >> > >> >> > >> Tom >> > >> >> > >> -- >> > >> Dr. Thomas A. Post >> > >> Post Mixing Optimization and Solutions >> > >> (Bus.) +1-585-507-4318 (Fax) +1-585-383-8788 >> > >> tom@xxxxxxxxxxxxxx - www.postmixing.com >> > >> >> > > -- To unsubscribe from this list: send the line "unsubscribe linux-usb" in the body of a message to majordomo@xxxxxxxxxxxxxxx More majordomo info at http://vger.kernel.org/majordomo-info.html
