Re: advice on hardware error

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On Tue, 28 Aug 2012, [ISO-8859-1] Bo Brant�wrote:

> 
> On a new computer only one of the USB connectors in the front of the 
> chassi work, below is output from dmesg, and I would like to know if you 
> have any advice if the fault is on the motherboard or in the cable and 
> connector. The two USB ports uses the same cable and the same connector to 
> the motherboard so one can not install only one of them good and one bad. 
> Both are USB 2.0.
> 
> [ 7503.797016] usb 1-1.1: new high-speed USB device number 3 using ehci_hcd
> [ 7503.889982] scsi11 : usb-storage 1-1.1:1.0
> [ 7504.887354] scsi 11:0:0:0: Direct-Access     SanDisk  Cruzer           1.00 PQ: 0 ANSI: 2
> [ 7504.888605] sd 11:0:0:0: Attached scsi generic sg9 type 0
> [ 7504.889423] sd 11:0:0:0: [sdi] 31250432 512-byte logical blocks: (16.0 GB/14.9 GiB)
> [ 7504.890782] sd 11:0:0:0: [sdi] Write Protect is off
> [ 7504.890788] sd 11:0:0:0: [sdi] Mode Sense: 03 00 00 00
> [ 7504.891559] sd 11:0:0:0: [sdi] No Caching mode page present
> [ 7504.891564] sd 11:0:0:0: [sdi] Assuming drive cache: write through
> [ 7504.895266] sd 11:0:0:0: [sdi] No Caching mode page present
> [ 7504.895271] sd 11:0:0:0: [sdi] Assuming drive cache: write through
> [ 7504.899448]  sdi: sdi1
> [ 7504.902285] sd 11:0:0:0: [sdi] No Caching mode page present
> [ 7504.902290] sd 11:0:0:0: [sdi] Assuming drive cache: write through
> [ 7504.902293] sd 11:0:0:0: [sdi] Attached SCSI removable disk
> ...
> [ 7627.610199] usb 1-1.1: USB disconnect, device number 3
> ...
> [ 7640.051409] usb 1-1.2: new full-speed USB device number 4 using ehci_hcd
> [ 7640.123230] usb 1-1.2: device descriptor read/64, error -32
> [ 7640.298801] usb 1-1.2: device descriptor read/64, error -32
> [ 7640.474371] usb 1-1.2: new full-speed USB device number 5 using ehci_hcd
> [ 7640.546195] usb 1-1.2: device descriptor read/64, error -32
> [ 7640.721762] usb 1-1.2: device descriptor read/64, error -32
> [ 7640.897329] usb 1-1.2: new full-speed USB device number 6 using ehci_hcd
> [ 7641.304225] usb 1-1.2: device not accepting address 6, error -32
> [ 7641.376155] usb 1-1.2: new full-speed USB device number 7 using ehci_hcd
> [ 7641.783051] usb 1-1.2: device not accepting address 7, error -32
> [ 7641.783176] hub 1-1:1.0: unable to enumerate USB device on port 2
> ubuntu@ubuntu:~$

There's no way to tell for certain from this information where the 
problem is.  My guess is that it's on the motherboard, but that's just 
a guess.

The easiest way to find out would be to replace the cable.

Alan Stern

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