Re: NEC USB controller strangeness

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On 11 Nov 2009, George Spelvin wrote:

> > Your log extract strongly suggests it is a hardware problem.  Either 
> > the NEC EHCI controller isn't working or else the thumb drive doesn't 
> > work at high speed.  Or else the two devices are somehow mutually 
> > incompatible.
> 
> Because other devices plugged into the NEC controller (e.g. the keyboard)
> also disappear when this happens, I am suspicious of the controller,
> but following the code is difficult.  The clearest error message comes
> out of the OHCI code; what do you see in there that implicates the
> EHCI code path?

Messages like these:

[    4.960010] usb 3-1: new high speed USB device using ehci_hcd and address 2
[    9.970450] usb 3-1: khubd timed out on ep0in len=0/64
[   14.961743] usb 3-1: khubd timed out on ep0in len=0/64
[   20.100146] usb 3-1: khubd timed out on ep0in len=0/64
[   20.160172] ehci_hcd 0000:05:00.2: port 1 high speed
[   20.160175] ehci_hcd 0000:05:00.2: GetStatus port 1 status 001005 POWER sig=se0 PE CONNECT
[   20.220010] usb 3-1: device descriptor read/64, error -110

In fact, none of the errors messages (and only two of the debug
messages) in your posting were related to OHCI.

> > You can't fix hardware problems in software.  Try using a different USB 
> > storage device or a different PCIe USB card.
> 
> A different unit of the same make and model?  Already done; the problem
> is repeatable in a second machine built from the same parts list.

What about something other than a Mac Pro?

> Or do you mean a different model?  I'm working on that now, but the
> problem is that the computer is a Mac Pro, which has only PCIe slots,
> and every PCIe-to-USB card I can find is built with the same NEC USB
> controller chip (and a PCIe bridge chip).  So I'm not quite certain
> what to go shopping for.
> 
> On the USB side, I went with SanDisk because I found that other
> manufactureres had quite creative interpretations of the USB standard.
> Like having a non-null USB serial number that was identical on every
> device.

Does the thumb drive work in other computers?  When it works in the 
motherboard ports on the Mac Pro, is it running at high speed?

Alan Stern

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