Re: USB-C Devices only show up if connected at boot

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+Mika

On Tue, Jan 23, 2018 at 05:43:27PM +0000, Mike Lothian wrote:
> On Tue, 23 Jan 2018 at 17:30 Greg KH <gregkh@xxxxxxxxxxxxxxxxxxx> wrote:
> >
> > On Tue, Jan 23, 2018 at 05:12:03PM +0000, Mike Lothian wrote:
> > > Hi
> > >
> > > I raised https://bugzilla.kernel.org/show_bug.cgi?id=198557 but was
> > > informed by Greg bugs should be raised on the mailing list not in
> > > bugzilla
> > >
> > > So USB-C devices only show up in dmesg or for use if they are
> > > connected during boot
> > >
> > > Once booted and the device is disconnected the following message
> > > appears in the dmesg:
> > >
> > > [  100.814687] usb 3-1: USB disconnect, device number 3
> > > [  100.882840] xhci_hcd 0000:39:00.0: xHCI host controller not
> > > responding, assume dead
> > > [  100.882843] xhci_hcd 0000:39:00.0: HC died; cleaning up
> > >
> > > No further connections or disconnections display anything further in
> > > the dmesg, the device works fine if connected via USB-A
> > >
> > > I've witnessed this behaviour since getting the laptop at the end of
> > > 2015 so this isn't a regression
> >
> > Is there a BIOS update for the laptop?  This has been seen a lot in the
> > past on lots of different laptops but was always resolved by the BIOS
> > update (the latest one for mine also updates the xhci controller as
> > well.)
> >
> > thanks,
> >
> > greg k-h
> 
> 
> Hi
> 
> I've applied all BIOS updates for my laptop including the pulled one
> for Spectre/Meltdown & ME bugs the other week
> http://www.dell.com/support/home/uk/en/ukdhs1/product-support/servicetag/8k5w662/drivers
> 
> If it helps, I don't have this issue in Windows but I rarely have it booted
> 
> I thought it might have something to do with an ACPI failure (see bug
> https://bugzilla.kernel.org/show_bug.cgi?id=198051)

Did you update the Thunderbolt firmware?

Mika, perhaps you can provide steps how to do that?


Cheers,

-- 
heikki
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