Re: USB-C Devices only show up if connected at boot

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On Tue, 23 Jan 2018 at 17:30 Greg KH <gregkh@xxxxxxxxxxxxxxxxxxx> wrote:
>
> On Tue, Jan 23, 2018 at 05:12:03PM +0000, Mike Lothian wrote:
> > Hi
> >
> > I raised https://bugzilla.kernel.org/show_bug.cgi?id=198557 but was
> > informed by Greg bugs should be raised on the mailing list not in
> > bugzilla
> >
> > So USB-C devices only show up in dmesg or for use if they are
> > connected during boot
> >
> > Once booted and the device is disconnected the following message
> > appears in the dmesg:
> >
> > [  100.814687] usb 3-1: USB disconnect, device number 3
> > [  100.882840] xhci_hcd 0000:39:00.0: xHCI host controller not
> > responding, assume dead
> > [  100.882843] xhci_hcd 0000:39:00.0: HC died; cleaning up
> >
> > No further connections or disconnections display anything further in
> > the dmesg, the device works fine if connected via USB-A
> >
> > I've witnessed this behaviour since getting the laptop at the end of
> > 2015 so this isn't a regression
>
> Is there a BIOS update for the laptop?  This has been seen a lot in the
> past on lots of different laptops but was always resolved by the BIOS
> update (the latest one for mine also updates the xhci controller as
> well.)
>
> thanks,
>
> greg k-h


Hi

I've applied all BIOS updates for my laptop including the pulled one
for Spectre/Meltdown & ME bugs the other week
http://www.dell.com/support/home/uk/en/ukdhs1/product-support/servicetag/8k5w662/drivers

If it helps, I don't have this issue in Windows but I rarely have it booted

I thought it might have something to do with an ACPI failure (see bug
https://bugzilla.kernel.org/show_bug.cgi?id=198051)

Regards

Mike
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