Re: Seagate hard disk firmware issue

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On Sunday, May 01, 2011 01:16:34 PM BU66ER BAD6ER did opine:

> On Sat, Apr 30, 2011 at 2:08 PM, gene heskett <gheskett@xxxxxxxx> wrote:
> > On Saturday, April 30, 2011 07:56:21 AM BU66ER BAD6ER did opine:
> > This <linux-ide@xxxxxxxxxxxxxxx> is a mailing list. ïWTH when I click
> > on reply-to-list, do I always have to copy/paste the lists address in
> > the To: line? ïfscking PIMA!
> > 
> > More below, where it should be.
> > 
> >> Hi,
> >> 
> >> Some time ago, I returned my hard disk and got a new one. Lately, I'm
> >> having performance issues again and I suspect there is a hardware
> >> error again like last time. If you could confirm this I would be most
> >> grateful.
> >> 
> >> Thanks in advance!
> >> 
> >> # smartctl -a /dev/sdb
> >> smartctl 5.41 2011-03-16 r3296
> >> [x86_64-unknown-linux-gnu-2.6.38-2-amd64] (local build)
> >> Copyright (C) 2002-11 by Bruce Allen,
> >> http://smartmontools.sourceforge.net
> >> 
> >> === START OF INFORMATION SECTION ===
> >> Device Model: ï ï ST2000DL003-9VT166
> >> Serial Number: ï ï5YD1YD5P
> >> Firmware Version: CC32
> >> User Capacity: ï ï2,000,398,934,016 bytes
> >> Device is: ï ï ï ïNot in smartctl database [for details use: -P
> >> showall] ATA Version is: ï 8
> >> ATA Standard is: ïATA-8-ACS revision 4
> >> Local Time is: ï ïSat Apr 30 12:59:32 2011 CEST
> >> SMART support is: Available - device has SMART capability.
> >> SMART support is: Enabled
> >> 
> >> === START OF READ SMART DATA SECTION ===
> >> SMART overall-health self-assessment test result: PASSED
> >> 
> >> General SMART Values:
> >> Offline data collection status: ï(0x82) Offline data collection
> >> activity ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï was completed
> >> without error. ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï Auto Offline
> >> Data Collection: Enabled. Self-test execution status: ï ï ï( ï 0)
> >> The previous self-test routine completed without error or no
> >> self-test has ever been run. Total time to complete Offline
> >> data collection: ï ï ï ï ï ï ï ï( ï623) seconds.
> >> Offline data collection
> >> capabilities: ï ï ï ï ï ï ï ï ï ï(0x7b) SMART execute Offline
> >> immediate. ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï Auto Offline data
> >> collection on/off support.
> >> ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï Suspend Offline collection
> >> upon new command.
> >> ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï Offline surface scan
> >> supported. ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï Self-test
> >> supported. ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï Conveyance
> >> Self-test supported. ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï
> >> Selective Self-test supported. SMART capabilities: ï ï ï ï ï
> >> ï(0x0003) Saves SMART data before entering ï ï ï ï ï ï ï ï ï ï ï ï ï
> >> ï ï ï ï ï ï ï power-saving mode.
> >> ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï Supports SMART auto save
> >> timer. Error logging capability: ï ï ï ï(0x01) Error logging
> >> supported. ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï General Purpose
> >> Logging supported. Short self-test routine
> >> recommended polling time: ï ï ï ï( ï 1) minutes.
> >> Extended self-test routine
> >> recommended polling time: ï ï ï ï( 255) minutes.
> >> Conveyance self-test routine
> >> recommended polling time: ï ï ï ï( ï 2) minutes.
> >> SCT capabilities: ï ï ï ï ï ï ï(0x30b7) SCT Status supported.
> >> ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï SCT Feature Control
> >> supported. ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï ï SCT Data Table
> >> supported.
> >> 
> >> SMART Attributes Data Structure revision number: 10
> >> Vendor Specific SMART Attributes with Thresholds:
> >> ID# ATTRIBUTE_NAME ï ï ï ï ïFLAG ï ï VALUE WORST THRESH TYPE
> >> UPDATED ïWHEN_FAILED RAW_VALUE
> >> ï 1 Raw_Read_Error_Rate ï ï 0x000f ï 096 ï 082 ï 006 ï ïPre-fail
> >> Always ï ï ï - ï ï ï 2447656
> >> ï 3 Spin_Up_Time ï ï ï ï ï ï0x0003 ï 097 ï 092 ï 000 ï ïPre-fail
> >> Always ï ï ï - ï ï ï 0
> >> ï 4 Start_Stop_Count ï ï ï ï0x0032 ï 100 ï 100 ï 020 ï ïOld_age
> >> Always ï ï ï - ï ï ï 265
> >> ï 5 Reallocated_Sector_Ct ï 0x0033 ï 100 ï 100 ï 036 ï ïPre-fail
> >> Always ï ï ï - ï ï ï 0
> >> ï 7 Seek_Error_Rate ï ï ï ï 0x000f ï 060 ï 060 ï 030 ï ïPre-fail
> >> Always ï ï ï - ï ï ï 1108085
> >> ï 9 Power_On_Hours ï ï ï ï ï0x0032 ï 100 ï 100 ï 000 ï ïOld_age
> >> Always ï ï ï - ï ï ï 717
> >> ï10 Spin_Retry_Count ï ï ï ï0x0013 ï 100 ï 100 ï 097 ï ïPre-fail
> >> Always ï ï ï - ï ï ï 0
> >> ï12 Power_Cycle_Count ï ï ï 0x0032 ï 100 ï 100 ï 020 ï ïOld_age
> >> Always ï ï ï - ï ï ï 74
> >> 183 Runtime_Bad_Block ï ï ï 0x0032 ï 100 ï 100 ï 000 ï ïOld_age
> >> Always ï ï ï - ï ï ï 0
> >> 184 End-to-End_Error ï ï ï ï0x0032 ï 100 ï 100 ï 099 ï ïOld_age
> >> Always ï ï ï - ï ï ï 0
> >> 187 Reported_Uncorrect ï ï ï0x0032 ï 001 ï 001 ï 000 ï ïOld_age
> >> Always ï ï ï - ï ï ï 792
> >> 188 Command_Timeout ï ï ï ï 0x0032 ï 100 ï 100 ï 000 ï ïOld_age
> >> Always ï ï ï - ï ï ï 0
> >> 189 High_Fly_Writes ï ï ï ï 0x003a ï 100 ï 100 ï 000 ï ïOld_age
> >> Always ï ï ï - ï ï ï 0
> >> 190 Airflow_Temperature_Cel 0x0022 ï 065 ï 062 ï 045 ï ïOld_age
> >> Always ï ï ï - ï ï ï 35 (Min/Max 35/35)
> >> 191 G-Sense_Error_Rate ï ï ï0x0032 ï 100 ï 100 ï 000 ï ïOld_age
> >> Always ï ï ï - ï ï ï 0
> >> 192 Power-Off_Retract_Count 0x0032 ï 100 ï 100 ï 000 ï ïOld_age
> >> Always ï ï ï - ï ï ï 202
> >> 193 Load_Cycle_Count ï ï ï ï0x0032 ï 100 ï 100 ï 000 ï ïOld_age
> >> Always ï ï ï - ï ï ï 265
> >> 194 Temperature_Celsius ï ï 0x0022 ï 035 ï 040 ï 000 ï ïOld_age
> >> Always ï ï ï - ï ï ï 35 (0 19 0 0)
> >> 195 Hardware_ECC_Recovered ï0x001a ï 015 ï 009 ï 000 ï ïOld_age
> >> Always ï ï ï - ï ï ï 2447656
> >> 197 Current_Pending_Sector ï0x0012 ï 096 ï 096 ï 000 ï ïOld_age
> >> Always ï ï ï - ï ï ï 368
> >> 198 Offline_Uncorrectable ï 0x0010 ï 096 ï 096 ï 000 ï ïOld_age
> >> Offline ï ï ï- ï ï ï 368
> >> 199 UDMA_CRC_Error_Count ï ï0x003e ï 200 ï 200 ï 000 ï ïOld_age
> >> Always ï ï ï - ï ï ï 0
> >> 240 Head_Flying_Hours ï ï ï 0x0000 ï 100 ï 253 ï 000 ï ïOld_age
> >> Offline ï ï ï- ï ï ï 9354438771404
> >> 241 Total_LBAs_Written ï ï ï0x0000 ï 100 ï 253 ï 000 ï ïOld_age
> >> Offline ï ï ï- ï ï ï 793142133
> >> 242 Total_LBAs_Read ï ï ï ï 0x0000 ï 100 ï 253 ï 000 ï ïOld_age
> >> Offline ï ï ï- ï ï ï 307847059
> >> 
> >> SMART Error Log Version: 1
> >> ATA Error Count: 828 (device log contains only the most recent five
> >> errors) CR = Command Register [HEX]
> >> ï ï ï ï FR = Features Register [HEX]
> >> ï ï ï ï SC = Sector Count Register [HEX]
> >> ï ï ï ï SN = Sector Number Register [HEX]
> >> ï ï ï ï CL = Cylinder Low Register [HEX]
> >> ï ï ï ï CH = Cylinder High Register [HEX]
> >> ï ï ï ï DH = Device/Head Register [HEX]
> >> ï ï ï ï DC = Device Command Register [HEX]
> >> ï ï ï ï ER = Error register [HEX]
> >> ï ï ï ï ST = Status register [HEX]
> >> Powered_Up_Time is measured from power on, and printed as
> >> DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
> >> SS=sec, and sss=millisec. It "wraps" after 49.710 days.
> >> 
> >> Error 828 occurred at disk power-on lifetime: 705 hours (29 days + 9
> >> hours) When the command that caused the error occurred, the device
> >> was active or idle.
> >> 
> >> ï After command completion occurred, registers were:
> >> ï ER ST SC SN CL CH DH
> >> ï -- -- -- -- -- -- --
> >> ï 40 51 00 ff ff ff 0f ïError: UNC at LBA = 0x0fffffff = 268435455
> >> 
> >> ï Commands leading to the command that caused the error were:
> >> ï CR FR SC SN CL CH DH DC ï Powered_Up_Time ïCommand/Feature_Name
> >> ï -- -- -- -- -- -- -- -- ï---------------- ï--------------------
> >> ï 25 00 08 ff ff ff ef 00 ï ï ï03:44:18.432 ïREAD DMA EXT
> >> ï 27 00 00 00 00 00 e0 00 ï ï ï03:44:18.431 ïREAD NATIVE MAX ADDRESS
> >> EXT ï ec 00 00 00 00 00 a0 00 ï ï ï03:44:18.423 ïIDENTIFY DEVICE ï
> >> ef 03 46 00 00 00 a0 00 ï ï ï03:44:18.391 ïSET FEATURES [Set
> >> transfer mode] 27 00 00 00 00 00 e0 00 ï ï ï03:44:18.391 ïREAD
> >> NATIVE MAX ADDRESS EXT
> >> 
> >> Error 827 occurred at disk power-on lifetime: 705 hours (29 days + 9
> >> hours) When the command that caused the error occurred, the device
> >> was active or idle.
> >> 
> >> ï After command completion occurred, registers were:
> >> ï ER ST SC SN CL CH DH
> >> ï -- -- -- -- -- -- --
> >> ï 40 51 00 ff ff ff 0f ïError: UNC at LBA = 0x0fffffff = 268435455
> >> 
> >> ï Commands leading to the command that caused the error were:
> >> ï CR FR SC SN CL CH DH DC ï Powered_Up_Time ïCommand/Feature_Name
> >> ï -- -- -- -- -- -- -- -- ï---------------- ï--------------------
> >> ï 25 00 08 ff ff ff ef 00 ï ï ï03:44:15.060 ïREAD DMA EXT
> >> ï 27 00 00 00 00 00 e0 00 ï ï ï03:44:15.059 ïREAD NATIVE MAX ADDRESS
> >> EXT ï ec 00 00 00 00 00 a0 00 ï ï ï03:44:15.051 ïIDENTIFY DEVICE ï
> >> ef 03 46 00 00 00 a0 00 ï ï ï03:44:15.019 ïSET FEATURES [Set
> >> transfer mode] 27 00 00 00 00 00 e0 00 ï ï ï03:44:15.019 ïREAD
> >> NATIVE MAX ADDRESS EXT
> >> 
> >> Error 826 occurred at disk power-on lifetime: 705 hours (29 days + 9
> >> hours) When the command that caused the error occurred, the device
> >> was active or idle.
> >> 
> >> ï After command completion occurred, registers were:
> >> ï ER ST SC SN CL CH DH
> >> ï -- -- -- -- -- -- --
> >> ï 40 51 00 ff ff ff 0f ïError: UNC at LBA = 0x0fffffff = 268435455
> >> 
> >> ï Commands leading to the command that caused the error were:
> >> ï CR FR SC SN CL CH DH DC ï Powered_Up_Time ïCommand/Feature_Name
> >> ï -- -- -- -- -- -- -- -- ï---------------- ï--------------------
> >> ï 25 00 08 ff ff ff ef 00 ï ï ï03:44:11.687 ïREAD DMA EXT
> >> ï 27 00 00 00 00 00 e0 00 ï ï ï03:44:11.686 ïREAD NATIVE MAX ADDRESS
> >> EXT ï ec 00 00 00 00 00 a0 00 ï ï ï03:44:11.662 ïIDENTIFY DEVICE ï
> >> ef 03 46 00 00 00 a0 00 ï ï ï03:44:11.566 ïSET FEATURES [Set
> >> transfer mode] 27 00 00 00 00 00 e0 00 ï ï ï03:44:11.566 ïREAD
> >> NATIVE MAX ADDRESS EXT
> >> 
> >> Error 825 occurred at disk power-on lifetime: 705 hours (29 days + 9
> >> hours) When the command that caused the error occurred, the device
> >> was active or idle.
> >> 
> >> ï After command completion occurred, registers were:
> >> ï ER ST SC SN CL CH DH
> >> ï -- -- -- -- -- -- --
> >> ï 40 51 00 ff ff ff 0f ïError: UNC at LBA = 0x0fffffff = 268435455
> >> 
> >> ï Commands leading to the command that caused the error were:
> >> ï CR FR SC SN CL CH DH DC ï Powered_Up_Time ïCommand/Feature_Name
> >> ï -- -- -- -- -- -- -- -- ï---------------- ï--------------------
> >> ï 25 00 08 ff ff ff ef 00 ï ï ï03:44:08.323 ïREAD DMA EXT
> >> ï 27 00 00 00 00 00 e0 00 ï ï ï03:44:08.322 ïREAD NATIVE MAX ADDRESS
> >> EXT ï ec 00 00 00 00 00 a0 00 ï ï ï03:44:08.314 ïIDENTIFY DEVICE ï
> >> ef 03 46 00 00 00 a0 00 ï ï ï03:44:08.282 ïSET FEATURES [Set
> >> transfer mode] 27 00 00 00 00 00 e0 00 ï ï ï03:44:08.282 ïREAD
> >> NATIVE MAX ADDRESS EXT
> >> 
> >> Error 824 occurred at disk power-on lifetime: 705 hours (29 days + 9
> >> hours) When the command that caused the error occurred, the device
> >> was active or idle.
> >> 
> >> ï After command completion occurred, registers were:
> >> ï ER ST SC SN CL CH DH
> >> ï -- -- -- -- -- -- --
> >> ï 40 51 00 ff ff ff 0f ïError: UNC at LBA = 0x0fffffff = 268435455
> >> 
> >> ï Commands leading to the command that caused the error were:
> >> ï CR FR SC SN CL CH DH DC ï Powered_Up_Time ïCommand/Feature_Name
> >> ï -- -- -- -- -- -- -- -- ï---------------- ï--------------------
> >> ï 25 00 08 ff ff ff ef 00 ï ï ï03:44:04.950 ïREAD DMA EXT
> >> ï 27 00 00 00 00 00 e0 00 ï ï ï03:44:04.949 ïREAD NATIVE MAX ADDRESS
> >> EXT ï ec 00 00 00 00 00 a0 00 ï ï ï03:44:04.941 ïIDENTIFY DEVICE ï
> >> ef 03 46 00 00 00 a0 00 ï ï ï03:44:04.910 ïSET FEATURES [Set
> >> transfer mode] 27 00 00 00 00 00 e0 00 ï ï ï03:44:04.909 ïREAD
> >> NATIVE MAX ADDRESS EXT
> >> 
> >> SMART Self-test log structure revision number 1
> >> No self-tests have been logged. ï[To run self-tests, use: smartctl
> >> -t]
> >> 
> >> 
> >> SMART Selective self-test log data structure revision number 1
> >> ïSPAN ïMIN_LBA ïMAX_LBA ïCURRENT_TEST_STATUS
> >> ï ï 1 ï ï ï ï0 ï ï ï ï0 ïNot_testing
> >> ï ï 2 ï ï ï ï0 ï ï ï ï0 ïNot_testing
> >> ï ï 3 ï ï ï ï0 ï ï ï ï0 ïNot_testing
> >> ï ï 4 ï ï ï ï0 ï ï ï ï0 ïNot_testing
> >> ï ï 5 ï ï ï ï0 ï ï ï ï0 ïNot_testing
> >> Selective self-test flags (0x0):
> >> ï After scanning selected spans, do NOT read-scan remainder of disk.
> >> If Selective self-test is pending on power-up, resume after 0 minute
> >> delay.
> > 
> > I might run the selftest (long) to get a better idea, but if there is
> > not a firmware update for this drive on the Seagate site, I believe
> > I'd be asking for an RA forthwith.
> > 
> > Be aware that I just updated 2 identical 1 terrabyte Seagate drives
> > about 3 weeks ago, and the firmware update, while it did not scramble
> > tha partition table data, did scramble the partition labels AND the
> > blkid's of the boot drive only. ïThe second drive no longer is
> > hanging the system with bus resets, but it still has a write speed of
> > about 3.5 megs/second. ïI had to re-install. ïFortunately I had data
> > backups from the night before courtesy amanda.
> > 
> > --
> > Cheers, Gene
> > "There are four boxes to be used in defense of liberty:
> > ïsoap, ballot, jury, and ammo. Please use in that order."
> > -Ed Howdershelt (Author)
> > <http://tinyurl.com/ddg5bz>
> > <http://www.cantrip.org/gatto.html>
> > Row, row, row your bits, gently down the stream...
> 
> Hi, thanks for the reply.
> 
> Here is my reply, below :)
> 
> This is the output of smartctl -t long /dev/sdb and smartctl -l
> selftest /dev/sdb. I hope that was the correct procedure.
> 
> # smartctl -t long /dev/sdb
> smartctl 5.41 2011-03-16 r3296
> [x86_64-unknown-linux-gnu-2.6.38-2-amd64] (local build)
> Copyright (C) 2002-11 by Bruce Allen,
> http://smartmontools.sourceforge.net
> 
> === START OF OFFLINE IMMEDIATE AND SELF-TEST SECTION ===
> Sending command: "Execute SMART Extended self-test routine immediately
> in off-line mode".
> Drive command "Execute SMART Extended self-test routine immediately in
> off-line mode" successful.
> Testing has begun.
> Please wait 255 minutes for test to complete.
> Test will complete after Sat Apr 30 23:06:43 2011
> 
> Use smartctl -X to abort test.
> 
> # smartctl -l selftest /dev/sdb
> smartctl 5.41 2011-03-16 r3296
> [x86_64-unknown-linux-gnu-2.6.38-2-amd64] (local build)
> Copyright (C) 2002-11 by Bruce Allen,
> http://smartmontools.sourceforge.net
> 
> === START OF READ SMART DATA SECTION ===
> SMART Self-test log structure revision number 1
> Num  Test_Description    Status                  Remaining
> LifeTime(hours)  LBA_of_first_error
> # 1  Extended offline    Completed: read failure       90%       723
>       469696848
> 
> 
> 
> Thanks for any interpretation of this.

Get the RA, a 2Tb drive should still be well in warranty.

-- 
Cheers, Gene
"There are four boxes to be used in defense of liberty:
 soap, ballot, jury, and ammo. Please use in that order."
-Ed Howdershelt (Author)
<http://tinyurl.com/ddg5bz>
<http://www.cantrip.org/gatto.html>
<Wordplay> You measure your vibrators in "characters per second"?  I have
	   bad news for you, c90, you've been masturbating with a
	   dot-matrix printer.
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