Marc-Olivier Barre wrote:
On 3/17/07, Christoph Eckert <ce@xxxxxxxxxxxx> wrote:
> Mind you, this is a Latitude, not an Inspiron which seems to have a
> bad reputation.
maybe, but my Inspiron 8200 now works flawlessly for almost 5 years.
I've seen other I8ks with hardware trouble, but this was no prob thanks
to the Dell on-site service. And its 1400x1050 pixel display offered
much more value as I bought it than the 1024x768 of the competitors.
I agree, though, that I wouldn't buy one without at least 3 years
hardware service.
Cheers,
Hi,
FWIW, a friend of mine worked for Dell (in the customer support
service) to optimize there processes. We've talked about a few
times...
Dell works this way. The thing they are best at is fixing computer
hardware (I would like, as a professional, to get this kind of service
when I open a case at sun's CS with my golden whatsoever contract
number)
What's dell's secret to sell cheap computers ? They are so good (and
efficient in their processes) at fixing poor quality hardware that
it's more interesting for then to just replace 5 times the same
components than to build a computer with good quality ones. It makes
the computer cheaper, and as Sampo said, when there's a problem, it's
fixed fast. So it's just transparent to the user.
Is this also true for their high-end models? You can configure almost
exactly the same machine as an Inspiron, Lattitude or Precision. But the
price tag is seriously different. I would expect that there is some
difference to justify the price difference?
Pieter
