On 3/17/07, Christoph Eckert <ce@xxxxxxxxxxxx> wrote:
> Mind you, this is a Latitude, not an Inspiron which seems to have a > bad reputation. maybe, but my Inspiron 8200 now works flawlessly for almost 5 years. I've seen other I8ks with hardware trouble, but this was no prob thanks to the Dell on-site service. And its 1400x1050 pixel display offered much more value as I bought it than the 1024x768 of the competitors. I agree, though, that I wouldn't buy one without at least 3 years hardware service. Cheers,
Hi, FWIW, a friend of mine worked for Dell (in the customer support service) to optimize there processes. We've talked about a few times... Dell works this way. The thing they are best at is fixing computer hardware (I would like, as a professional, to get this kind of service when I open a case at sun's CS with my golden whatsoever contract number) What's dell's secret to sell cheap computers ? They are so good (and efficient in their processes) at fixing poor quality hardware that it's more interesting for then to just replace 5 times the same components than to build a computer with good quality ones. It makes the computer cheaper, and as Sampo said, when there's a problem, it's fixed fast. So it's just transparent to the user. __________________ Marc-Olivier Barre, Markinoko.
